Customer Service and Sales Support Manager

We are looking for a Customer Service and Sales Support Manager to handle customer service, sales planning, orders and forecasting for Formed Fiber products. Your location will be Hylte and you will be working in Formed Fiber, which is a part of Packaging Solutions Division. You will report to VP Sales & Commercialization.

Career for a better climate. Every day.
Formed Fiber materials are based on wood fibers and can be produced to most 3D shapes with many of the same mechanical and functional properties as plastics and so provides a novel and powerful vehicle for displacing plastics. We are now seeing interest in Formed Fiber spread to a large number of applications where the market potential is counted in billions of units. The goal of the Formed Fiber team is to capitalize on this opportunity by quickly scaling up capacity, research new technologies and commercialize new applications to become a leader in this market. Stora Enso has made a strong commitment to Formed Fiber by investing in a new Formed Fiber plant and the formation of this new business unit. #FormedFiberGrows

About the position
As a Customer service and sales support manager you will be the center of sales and responsible to lead, manage and direct the customer service activities and customer inquiries. Your tasks include to create and maintain reporting requirements for Sales department and the business unit and administrative support to the Sales Manager. Execute customer order handling, delivery planning and invoicing will also be a part of your daily work. You will cooperate closely with the sales team.

What we offer
We believe that our employees are key to our success. We offer a total rewards package to engage our employees, including elements such as compensation, employee benefits, professional development, growth opportunities, recognition and wellbeing. Joining us, you will get to be a part of the journey Stora Enso is on – transforming from a traditional forest industry company, into a renewable materials growth company. You will also have the opportunity to form and have impact on the business and be a part of Formed Fibers growth journey.
With our values in packaging solutions, “Lead and Do what’s right”, we endeavour to set an example in all aspects of our business as well as in the people area. We are agile, brave and curious. We dare to leave our comport zone, we are eager to spot business opportunities and we empower people to act.

Who we are looking for
We are looking for a person, who is structured and have 3-4 years of experience in customer service, planning and supply chain. Your proficiency is based on a degree in economy or another relevant area. Experience in Microsoft Office and good with numbers is an asset. You are a team player, but also good at work independently. You are a great communicator and can handle many things at the same time. To communicate fluently in Swedish and English is a requirement.

Additional information
Please submit your application via our recruitment system latest by 15 June 2022. We work with the recruitment process on an ongoing basis, so send your application as soon as possible. Questions can be directed to Recruitment Specialist Matilda Bernthson, matilda.bernthson@storaenso.com. We accept applications submitted only through our recruitment system.

What happens after you apply?
To prepare yourself for our recruitment process, please explore the page provided: https://www.storaenso.com/en/careers/applying-for-a-job

See our film: https://www.youtube.com/watch?v=rUElPYaxgqs&t
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We believe diversity strengthens our competitiveness and contributes to better decision-making. Diverse working teams help us to explore different perspectives and challenge our way of thinking. We work actively to increase diversity in the workplace and welcome applicants from diverse backgrounds. Stora Enso is an equal opportunity employer and follows non-discriminatory practices.
Based on the location and level of the position the normal recruitment process could in addition entail, video interview, aptitude tests, and pre-employment actions such as; background checks, references, health check-up and drug test as part of the final stages. You will be informed to what is applicable to the role during the recruitment process.