Customer Service Coordinator

Stora Enso is a leading provider of renewable solutions in packaging, biomaterials, wood and paper on global markets. Our aim is to replace non-renewable materials by innovating and developing new products and services based on wood and other renewable materials. We employ some 26 000 people in more than 35 countries, and our sales in 2015 were EUR 10,0 billion. Stora Enso shares are listed on the Helsinki and Stockholm stock exchanges.
Sourcing and Logistics leads the sourcing and logistics activities for divisions and group functions in cooperation with requesters and suppliers. We strive for being a forerunner in supplier responsibility, sourcing demanded quality in competition to as low cost as possible, delivery performance and driving innovations supporting our renewable materials ambitions with a clear drive for continuous improvements.


Job Description
Stora Enso Sourcing and Logistics is looking for a Customer Service Coordinator to the Global Ocean Centre in Gothenburg. The Global Ocean Centre was established in 2013 and is today handling 180,000 teus or 20 000 bookings per year for our Paper, Board and Pulp Mills. The task of this team is to administrate bookings, documentation and enquiries related to Global Ocean Container transports and develop e-commerce.
As Customer Service Coordinator in the Global Ocean Centre your main responsibilities are:
·        Create bookings to shipping line based on booking requests from mill and CSC
·        Create bill of lading and secure the quality towards stakeholders
·        Support our mills in daily matters
·        Update stakeholders with market and shipping information
·        Operational coordination within the team
·        Actively propose improvements of the operational processes in cooperation with IT support and development teams


Qualifications
This position requires the following:
·        Bachelor’s degree in economics, business or equivalent work experience
·        3-5 years of experience in global ocean container segment
·        Interest in shipping and desire to be part of team work, including supporting e-commerce development
·        To be service-minded
·        Excellent communication and cooperation skills
·        Willingness to take initiative and accept responsibility
·        Profound understanding of the use of IT systems from an operational and business perspective
·        Enjoy working in an international and changing environment
·        Fluency in English is required. Knowledge of Finnish is meritorious


General requirement
As an employee at Stora Enso, we want you to be:
·        Visible: Is visible through contacts with our units as well as suppliers. Can both help to solve day to day issues as well as making steps to reach larger picture.
·        Courageous: Dares to challenge existing ways of working when opportunities for improvements exist. Pragmatic to make things work in reality, rather than perfect but not implemented
·        Clear: Easily communicates in all types of situations and makes people feel listened to. Builds trust and openness by understanding current business and best practice.


Additional Information
We are able to offer highly challenging work in a stable international company with modern multicultural work environment and opportunities for professional development. You will be welcomed by a professional and supportive team.
Location
Gothenburg
Position: Temporary full-time employment as Parental Leave Substitute. The position holder will report to Team Leader in Global Ocean Centre and belong to a team of nineteen employees.


Please send your application via www.storaenso.com/careers as soon as possible but latest 1st of April 2020. Please note that only selected candidates will be contacted latest 10th of April 2020.
Hiring manager Liselotte Dahl, liselotte.dahl@storaenso.com is happy to answer your questions about the position. Other questions can be directed to Recruitment Specialist Madeleine Leo,  madeleine.leo.ext@storaenso.com.
We accept applications submitted only through our recruitment system.


You are the opportunity. Join us!
www.storaenso.com/en/careers


We work actively to increase equality and ethnic diversity in the workplace and are therefore happy to see applicants contributing to this.
Part of the bioeconomy, Stora Enso is a leading global provider of renewable solutions in packaging, biomaterials, wooden constructions and paper. Our customers include packaging manufacturers, brand owners, paper and board producers, publishers, retailers, print houses, converters, and joinery and construction companies. Our fibre-based materials are renewable and recyclable. Our solutions offer low-carbon alternatives to products based on fossil fuels and other non-renewable materials. We believe that everything that is made from fossil-based materials today can be made from a tree tomorrow.
We make every effort to use 100% of a tree for our products as well as for producing bioenergy. In production, we are pushing towards carbon neutrality as much as it is technically and commercially feasible. We practice and promote sustainable forestry, and work to ensure that more trees are planted than are harvested. Stora Enso has some 26 000 employees in over 30 countries. Our sales in 2018 were EUR 10.5 billion, with an operational EBIT of EUR 1.3 billion. Stora Enso shares are listed on Nasdaq Helsinki Oy (STEAV, STERV) and Nasdaq Stockholm AB (STE A, STE R).