Customer Service Coordinator

HemoCue, a Danaher company since April 2013, is a global leader in Hb point-of-care testing. In 1982, HemoCue AB (Ängelholm, Sweden), introduced the first accurate, near-patient hemoglobin test. We offer point-of-care tests for hemoglobin, glucose, urine albumin, HbA1c, total and differential white blood cell count. Further information available at www.hemocue.com


Do you want to make a difference by working with key medical device products in a truly global business who refuse to compromise when it comes to caring for people?
We are looking for a Customer Service Coordinator to join our great team at Customer Service department in Ängelholm. You will have a key role to make sure we deliver value for our customers. The role handles all demand, order and logistics planning from HemoCue to our customers. This position is the back-office support for the HemoCue Sales Leaders. It requires to proactively engaging with sales leaders, distributors and end customers to understand demand and deal status and recommending actions to increase customer satisfaction and to accelerate opportunities through the sales cycle. You will report to the Director Customer Operations.
Responsibilities
Order and export document handling for assigned export markets
Order and document handling for the Swedish market
Provide support to responsible Sales Leader in specific markets/regions
Monitor payments status and send payment reminders
Order, billing and credit handling for service as well as complaints
Updating systems with current customer data
Actively work with process improvements in Customer Operation
Administration of price lists and customer information

Qualifications
We believe that the following formal qualifications will improve your chances of success:
Upper Secondary School
Experience and/or education in export handling
Experience and/or education in freight forwarding and/or logistics
Highly organized and ability to work independently
Ability to communicate with and gain confidence of co-workers within the company as well as external contacts
Customer focused, both internal and external
Fluent in Swedish and English
Very good PC skills (ASW, Word, Excel, TM-Systems)

Personality
As a person you are a team player, systematic, structured and who likes a fast pace. You find it easy to communicate with other people and enjoy working in a company that is driven by continuous improvement, both in terms of equipment and processes.
Interviews will be held as soon as relevant candidates have been identified
Send your application via www.hemocue.com/careers We are not able to receive your application by other means than through “careers“. Any application by mail or e-mail will be returned.
We offer you
A unique opportunity to work in the field of medical technologies, where knowledge sharing and professional respect combined makes it both fun and meaningful to go to work. You will meet enthusiastic colleagues in both Sweden and abroad who take pride in making a difference in a company whose products can truly impact other people's lives. We offer you 'freedom with responsibility', opportunities for training and career development.
We are looking forward to receiving your application no later than February 19.
For further information, please contact Director Customer Operation, Anette Sjödin, phone: 0431-48 12 82, mail: anette.sjodin@hemocue.se or Customer Operation Team Leader, Anki Bengtsson phone: 0431-48 15 02, mail: anki.bengtsson@hemocue.se
Union contacts: Björn Bylander, Unionen +46 431 48 12 87 or Elin Söderlind, Akademikerföreningen, +46 431 48 12 62.
About Danaher
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
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