Customer Service Coordinator – temporary contract

Be a part of a revolutionary change
At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products.
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.
Working at PMI feels like building a new business – but with the accumulated expertise of a global brand behind you. Bring us your curiosity and capacity to engage people and you can be part of the digital, omni-channel team that’s driving our huge commercial transformation.
As we continue our transformation, we are now looking for a Customer Service Coordinator to join PMI Nordics in our Stockholm office.

The ‘day to day’
The Customer Service Coordinator will sit within our Logistics & Distribution team and be responsible for developing and maintaining a professional relationship with our business customers. Working with both order management and customer service, this is a crucial role for our team which works closely with internal and external stakeholders.


Responsibilities include but are not limited to:
• Maintaining constant communication with our business customers & distributors by phone and email
• Work closely with third party suppliers such as warehousing and logistics suppliers
• Registration and review of sales orders in SAP
• Managing complaints and monitoring the delivery of goods
• Continuously looking how we can develop and improve processes
• Ensure the efficient and timely product order flow to our business customers

Please note this role is a temporary contract of 6 months, with the possibility of extension.


Who you are
If you are a social, driven and forward-thinking person with the following profile we would love to hear from you!
• Bachelor’s degree in relevant discipline
• 2-3 years of relevant work experience from customer service or logistics
• Fluent in written and spoken English, a Nordic language would be extremely beneficial
• Good knowledge of MS Office especially Excel, knowledge of SAP extremely beneficial

All applicants must have the right to live and work in Sweden.


What we offer
Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:
• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.