Customer Service Engineer

We are looking for a Customer Service Engineer to strengthen our Global Quality & Customer Service Team. As a Customer Service Engineer your focus is to build long-term customer relations by evaluating, analyze and respond to customer feedback and/or technical issues. You will have daily contact with customers and a close cooperation with our subsidiaries worldwide as well as our Engineering-, Operation-, and Sales departments. As a Customer Service engineer you will experience various work tasks in an exciting and challenging work environment where you are the front person whenever there is a product concern or warranty claim. The position requires international travel.

The team is operating from our head office in Vika, Falun and you report to Director of Quality, Customer Service & Business Development

 

Your responsibilities


• Representation and communication with customer regarding progress to solve warranty claims and quality performance.
• Coordinate, analyze and lead investigations of warranty claims and secure required documentation.
• Coordinate fieldwork internally with customer service focus in the European region.
• Lead and/or execute field investigations.
• Propose and drive continuous improvements of our products and processes and ensure proper return of experience within the organization.
• Identify potential opportunities of sales during investigations by coordinating with sales organization.

The successful candidate will have following profile:

Education & Job experiences


• Suitable university degree or equivalent.
• Minimum 3 years of experience within relevant industry.
• Preferably experience in managing projects, preferably with customer orientation.
• Preferably experience from analyzing customers technical requirements.

Personal skills


• Well developed communication and coordination abilities.
• Good technical understanding.
• Analytical skills and good problem solving abilities with structured approach.
• A customer oriented attitude with ability to understand customer needs.
• Good cooperation abilities.
• Fluent in spoken and written English, Swedish and an additional language is beneficial.


Dellner is the world leading supplier of complete Train Connection Systems. We provide couplers, gangways, hatches, dampers and Crash Management Systems as well as global aftermarket services for the train manufacturers and operators all over the world. The head office is located in Vika, Sweden and Dellner has sales and service organizations in 13 countries. The turnover is on the level of 120 MEUR with around 600 employees located across the globe.
In 2016 Dellner has signed a Joint Venture contract with Chinese manufacturer, forming a new company ‘Dellner Victall Gangway System Co.,Ltd’ strengthening their gangway business on the Chinese market.