Customer Service Engineer

Are you a client focused and analytical problem solver? Do you love technical challenges? Do you consider yourself being organized and responsible? Then Enghouse Networks Customer Service Engineer role could be your next challenge.
Enghouse Networks is a product company making commercial of the shelf software for telecom operators, carriers, and wholesalers worldwide. We think of ourselves as ambitious, problem solving relationship builders. At Enghouse every individual matter, new initiatives that can improve our products or the processes by which we work are always welcome and encouraged. People who put words into action are the ones we get along with and the ones that likes us the best. So, if you share any such ambitions you may want to look our way.
We are now strengthening our Customer Service team with a driven and motivated Customer Service Engineer. As Customer Service Engineer you have an important and central role within our organization as you will be in direct and daily contact with our clients. The job you do will matter!
What will you be doing?
You will work within a global team of highly skilled engineers dedicated to delivering the highest quality to our customers, and we take particular pride in our very happy customers.
The role of the Customer Service Engineer involves responsibility for customer engagement, deployments and support.
Advanced troubleshooting of our proprietary BSS (business support systems), as well as general troubleshooting of related third-party software and syskontem environment. The systems are developed and run on Linux or Windows server environment, the databases are Oracle, PostgreSQL or SQL Server.
You will mainly make deep analyses / corrections in the system configuration, but also help customers find new solutions according to new demands. The work includes to proactively analyze systems and prevent the emergence of support cases. You will also interact with other departments and product teams at Enghouse Networks to further refine and strengthen our products.
Our customers are based worldwide, and we deliver our customer solutions primarily remote. Travels to our customer sites may occur for performing training and/or consulting.
Your daily responsibilities will include:
Prioritize and perform analysis and problem solving for ongoing support errands
Proactively reduce support requests
Perform configurations, integrations and testing of deployments
Documentation of installations and configuration changes and knowledge sharing thereof

Would you fit in our team:
You’d likely be an appreciated contributor to our team if you:
Have a spirit for taking on challenges and solving puzzles that come your way
Are curious, fearless and love to get into details of new technology. And you are not afraid to take responsibility and own initiatives.
Have an analytical mindset and ability to work in a structured way. You value quality and strive for continuous improvements.

We emphasize the importance of:
A relevant educational background within IT or equivalent
Experience working in technical support or with technical implementation projects
Troubleshooting experience working with Oracle, SQL Server, T-SQL as well as UNIX/Linux and Microsoft core products
Strong Swedish and English skills, both written and spoken, is mandatory
You must be authorized to work within the European Union, preferably located in the Stockholm or Gothenburg area

What we believe is advantageous:
Experience working with B2B and enterprise products
Experience working with huge amounts of data and transaction-heavy applications
Experience in log analysis and troubleshooting automated file flows, sftp, ftp, IIS, Apache, SSRS
Experience working within telecom software and any of our product domains is a plus. Our product domain includes: Telecommunication, Mediation, Billing, Settlement, Revenue Assurance, Fraud Management, Routing, LCR, Trading, Content partner settlements
Experience in Cloud based deployment
Experience in Java scripting

Think you’re the perfect fit?
Apply today! Last day of application: March 15, 2021. However, please send your application as soon as possible as the position may be filled prior to the last date of application
About Enghouse Networks
Established in 1984, Enghouse Networks, a subsidiary of Enghouse Systems Limited (TSX:ENGH) has grown into one of the world’s most reliable telecommunications technology and solutions provider.
Our commitment is to successfully deliver solutions that can enable digital transformation , ultimately building a connected global community.
From edge to cloud, we support service providers to plan, design, engineer, monitor, protect and simplify network complexity in a vendor-agnostic NFV and SDN ecosystem.
Our portfolio of solutions can enable services and revenue from 5G, IoT, AI and Cloud TV technologies.
Enghouse Networks is a member of GSMA and the TMForum.