Customer Service Engineer

ASUS is one of the world leading company for LCD Monitor, notebook, Graphic Card, Motherboard and Wireless Unit. ASUS is ranked among Business Week InfoTech 100 for 10th straight year, and is currently ranked among Fortune Magazine Global Top 500. ASUS has more than 100 thousand employees worldwide and 400 employees in Europe at the moment. There are 25 employees in ASUS Nordic now, and we are under strong expansion in Nordic. For more information about the company, please visit our website www.asus.se. Asus Nordic is looking for a new team member to our technical support in Stockholm. The support is on our hardware products, mostly notebooks, LCD, PDA and Wlan products. We are looking for a Nordic speaking engineer to join our hotline support. The Job position: As a Product Technician at our hotline support department you will be the front line towards our Nordic customers. You will be a part of a highly skilled team which analyzes product issues and solves both simple and complex customer problems. Your working day will be full of variety and you will get a good insight into how to help customers in a professional and fast way You are a structured and pedagogical person who enjoys explaining technical matters to others. You communicate and writes freely in English and Norwegian and any other Nordic speech is a plus. You have previous experience of working with hardware support and you know how to use Support Administration Tools for case handling and follow-up. You have been working with Windows OS for a couple of years and feel comfortable with this. We are mainly looking for a Norwegian speaking engineer but other speaking engineers are also in interest."