Customer Service fluent GERMAN

German fluent Customer Support
Location: Athens, Greece on site

Our client global provider of customer experience, technology and digital solution is looking for German fluent Customer Support professionals to join their team in sunny Athens. On behalf of many of the world’s leading iconic and disruptive brands our client’s employees provide exceptional customer experiences around the globe. Company embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within they global teams. They strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. As a company they make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work and believe diversity is strength. It enables them to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
What we offer:
Career-growth and lots of learning opportunities for aspiring minds
25 days annual leave per year
Employee engagement activities
Relocation assistance
Performance bonus opportunities
Monthly gross salary: 1.380€ (Plus sign on bonus 500€ gross in 2 instalments 1st & 4th payroll)
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
 
Responsibilities:
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
Logs calls from customers into the customer relationship database and follow escalation procedures to resolve problems.
Tracks and follows cases to ensure that they closed in an efficient and timely manner.
Provides and maintain strong, professional relationship with all of the client’s customers and show empathy for our customers at all times.
First point of contact for customers by phone and email; resolving basic questions and queries.
Providing accurate, valid, and complete information by using the right tools, methods, and processes.
Ensuring a high level of partner service and a positive partner experience
Making effective decisions on when to escalate a case
Supporting your colleagues with peer learning, and being open to feedback from others
Positively participating in company events, and in weekly team meetings
Taking part in new projects and tests that we may need your help with
Promoting the our culture
Requirements:
Fluency in German and English
Min 6 months of customer services experience (preferred)
Resident of or ability to relocate to Athens, Greece and gain work authorization
High school diploma or equivalent ideal
Recognize, apply and explain your product or service knowledge
Computer savvy
Fast learner with great communication skills
Team player eager to work in multinational environment
 


Required language: German