Customer Service for Banking Sector (Dutch/Flemish Speaker)

Are you ready to be the first point of contact for clients of the one of the world's leading financial services providers? Are you prepared to be the crucial link in the Talk & Help Desk, assisting clients with inquiries about their cards, accounts, payments, and fraud while meticulously following procedures?

If so, we have an exciting opportunity for you as a Customer Service Representative!

Your responsibilities and impact working as a Customer Service Representative will be:
Handle client inquiries, technical complaints, and questions related to online banking and the phone app
Provide end-to-end solutions for technical questions
Assist clients with questions about their cards, accounts, payment status, and fraud while adhering to specific procedures
Utilize call and email channels to assist clients
Maintain security procedures around sensitive data
Ensure accurate registration of actions taken with clients in the system

What's in it for you?
Type of contract: Indefinido
Fulltime rotative shifts, Mon-Fr from 09:00 - 21:00 and weekends from 9:00 - 17:00. 5 days a week, 2 weekends a month.
Training: 2 weeks
Equipment provided
Growing opportunities within the company
Events with the team
Free Spanish lessons
Meal allowances possible
Constant training
International environment
Support from the company regarding NIE and SSN

Skills, qualifications and interests you need to succeed in this role:
A native level of Dutch and a good level of English 
Having interest in the banking sector
Being an attentive listener, comfortable and skilful at communicating with people
Being energetic, innovative and working proactively at a fast pace
Being able to handle sensitive data reliably

Your Future Company:
This Belgian Business Process Outsourcing company is well-known for providing a quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees, they are looking for new members to join their multilingual team based in Barcelona.

Living in Barcelona: What to ExpectThe unique experience of an international and diverse culture
A beautiful beach city surrounded by both coastal towns and mountains
Delightful gastronomic experiences of Spanish, Catalan and World cuisines
Quite a dynamic and active urban life where it is difficult to get bored
Sunny days, Mediterranean weather and a relaxed lifestyle
An attractive startup and innovation hub with exciting opportunities

Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.


Required language: Dutch