Customer Service for Luxury Hotel Chain (German Speaker)

Are you passionate about the hospitality industry? Do you want to work for a luxury and well-renowned hotel chain? Do you enjoy smooth traveling? Then this is your chance to make an impact on the holidays of multiple travelers!

Your responsibilities and impact as a customer service agent will be:
Customer service by phone, email, and live chat
Solving issues encountered during the booking process or loyalty programs
Taking an active role in finding the right booking
Following up on issues during the vacation
Providing good solutions incl. refunds to the customers
Managing good and qualified lead generation

Skills, qualifications, and interests you need to succeed in this role:
You have a fluent level of German (a good level of English would be a plus)
You are looking for a job opportunity abroad 
You are addicted to traveling
You are motivated and committed to your work
You have excellent communication and listening skills
You are a team player and willing to work with many other nationalities

What’s in it for you?
Type of contract: a long-term fixed-term contract, renewable every year
Working hours: full-time (40h/week) on rotating shifts (depending on the project)
Hybrid work options
Salary conditions (*) – 2 options:
Including free accommodation (shared flat, all bills included): 1050€ gross/month
Excluding accommodation: 1400€ gross/month
For international candidates:
Reimbursement of your initial flight expenses after 9 months
Airport pick up
Yearly two-way flight ticket back to your home country (within the EU)
Help in paperwork, opening bank account, etc. upon your arrival
Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
Real career opportunities in different career paths
(*) Compensation during the training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes)

What should you expect from living in Lisbon?
A colorful city view and a rich cultural history
Pros of living in a European capital on a budget
Delicious Portuguese cuisine and famous cafe culture
Friendly people, good vibes, and a happy-go-lucky urban life
Warm climate all year and a sunny beach life next to the Atlantic
A large English-speaking local community and international environment

Your Future Company:
Located in Lisbon, you will find a company that takes care of you with your career development, language skills, accommodation, and to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!


Required language: German