Customer Service for Online Video Platform (German Speaker)

Quality and Service are what it's all about in today’s world for companies to remain competitive. This famous online video platform is looking for you to join its customer service specialist team in Lisbon! 

Your responsibilities and impact as a Customer Service Agent will be:
Helping users with any questions related to their accounts, the platform in general, etc. 
Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail, or social media
Delivering calm and resourceful troubleshooting for customer queries regarding their customer experience;
Being in contact with other departments and redirecting related cases and issues to responsible departments
Ensuring and participating in the success of your department. 

What's in it for you?
Schedule: 40h/week in rotative shifts (Mon-Sun, 8 AM to 8 PM)
Competitive Salary
Meal vouchers + Transportation allowances
Private health insurance after 6 months
Relocation Package
Pleasant and inspiring working atmosphere in an international environment
Opportunity to be part of a rapidly expanding global organization working with world-famous brands
Professional development and a clear career path
Training & development opportunities
Competitive salary & relocation allowance and assistance
Free fruit, coffee, tea, water, and a lot more!

Skills, qualifications, and interests you need to succeed in this role:
A native level of German and at least a B2 level of English
1 year of Customer Service experience in a contact center
Knowledge of the value and impact that a good customer experience can create
Being an attentive listener, comfortable and skillful at communicating with people
Being energetic, innovative, and working proactively at a fast pace
Excitement about intercultural communication and the expatriate lifestyle
Living in or willing to relocate to Lisbon for an international career and life experience
Having a valid Portuguese work permit (required)

Your Future Company:
Working in sunny Lisbon at one of the world's leading professional services companies operating in the technological and digital field. Your prospective new employer is a diverse community of more than 300.000 people working together. The team is caring and supportive and believes in continuous improvement to take their careers to new places. On top of that, it's a diverse environment seeking the highest level of equality.

What should you expect from living in Lisbon?
A colorful city view and a rich cultural history
Pros of living in a European capital on a budget
Delicious Portuguese cuisine and famous cafe culture
Friendly people, good vibes, and a happy-go-lucky urban life
Warm climate all year and a sunny beach life next to the Atlantic
A large English-speaking local community and international environment




Required language: German