Customer Service Investigator - Norwegian market

Lindex is an international fashion company. Lindex assortment covers several different concepts within women’s wear, lingerie, kids’ wear and cosmetics. Lindex has approximately 5000 employees worldwide. The Head office is located in central Gothenburg, Sweden. Lindex is a part of the Finnish listed company Stockmann.

Lindex is a vison and value driven company where our culture is key to our success - we act sustainable, empower each other, seek constant improvement, make business oriented decisions and make it simple. At Lindex We Make Fashion Feel Good, read more about what we do and what we stand for at lindex.com.

Are you looking for your next challenge in customer service?

It is our goal every day to exceed our customers' expectations. In the Customer Service team we communicate with our customers via mail, phone, chat and social media, where we help them with a wide variety of issues and questions regarding i.e. product range, quality, complaints, orders etc.

We are now looking for a responsible for our Norwegian customers , as 2 nd line support.

You will succeed in this role if you are a true service oriented person. You are responsive to our customers’ needs and you enjoy problem solving and developing our customer service. You like to structure your work to meet deadlines and you are great at prioritizing. You are passionate about communication and social media is a part of your everyday life.

Further you have experience from working with service and customer communication. It is a great advantage if you also have experience from retail. You speak and write English, Swedish and Norwegian fluently. Since you work daily in various IT systems, you have good computer skills where you easily can comprehend and interact in new systems and technologies.

We are a vision and value-driven company and therefore it is of great importance that you share our values. These values guides us in our daily work and is the foundation of our corporate culture.

Our values are; Empower yourself and each other - Seek constant improvement - Make business oriented decisions - Act sustainable - Make it Simple.

We offer you an inspiring workplace in an international fashion company. We value ??your ideas and see your participation as a necessity for our development.

This is a permanent position based at our head office in Gothenburg. If you have any questions about the position you are welcome to contact Anna Guzman, Customer Service Manager, 031-7395024.

Last day to apply is 12 February but we will interview ongoing so please apply as soon as possible. Also we would appreciate if you write your application in Norwegian.