Customer service & logistic associate

About Chemtronica:
Chemtronica operates in the chemistry and biochemistry industry. We distribute chemicals for research from USA and China to the European market. Within the last year we have seen opportunities in new markets, and we are therefore continuously expanding our business. The corporate culture at Chemtronica is characterized by community and cooperation. Our employee’s well-being and development are our highest priority. We believe that people with different perspectives and experience is a key factor for a successful business.
As an employee at Chemtronica you will be a part of a team with people from different cultures with a lot of different experiences. You will have colleagues that are energetic, collaborative, and accepting, and we will be happy to welcome you to our team.

About the role:
We are now looking for two people for Customer Service & Logistic Associate that will be working fulltime at our office in Sollentuna. We are servicing our customers in the fastest and most efficient way possible with a high level of quality. As our customer service and logistic associate, you will work closely with the logistics team and our supplier in China.

Key responsibilities:
· Handling emails and phone calls from customers
· Process Online Orders and customs functions
· Resolve customer enquiries and complaints
· Maintain the customer database
· Ensure excellent customer satisfaction
· Send orders to customers
· Handling logistic work








Experience and competencies:
Must have:
· Strong communication and interpersonal skills
· Customer oriented and determined to meet customer expectations
· Master’s degree in Business Management, Business Administration, or similar relevant degree.
· Fluency in English at a professional level
· You need to be flexible in your duties and be able to support your colleagues when needed.
· Proactive mindset
· Microsoft Office Skills

Good to have:
· Knowledge about DHL/FedEx freight
· E-Commerce order management


If you think this is for you, please send us your application to esther@chemtronica.se. If you have any questions, feel free to contact us.


The last day of application is 2023-06-18 but the position will be filled on an ongoing basis.



We are looking forward to your application!