Customer Service Manager

Your role

As head of Support Solution, You will lead our expanding international service and development team, ensuring our customers operate with optimal life cycle availability on Saab special mission aircraft products. The position is based in Linköping or in Arboga, Sweden.

The main tasks are:

- Leading an organisation with Project Managers and Bid Managers staff

- Develop our Support Solution ability to manage business development, complex program execution and product development

- Ensure ability to develop Integrated Logistics Support and Maintenance Support of mission aircraft operations

- Secure effective interaction and collaboration between involved organizations within Saab

- Competence development and resource planning

Your profile

You are a team player dedicated to share knowledge and experiences with colleagues and our customers. You are driven with the ability to make things happen and to build up and maintain a vital Saab network that cooperates closely with other parts of the Saab community.

You are a trusted Leader with the mindset to develop and challenge the organization, management teams and employees. You are striving to identify possibilities, act on them and to challenge the organisation to become more effective. You have experience in large projects preferably within the integrated logistics support area. For this role, you are fluent in both Swedish and English both in speech and writing. Trips to other Saab sites as well as abroad occurs, why you will need a driver's license.

This position requires that you pass a security vetting based on the current regulations around/of security protection. For positions requiring security clearance additional obligations on citizenship may apply.

Kindly observe that this is an ongoing recruitment process and that the position might be filled before the closing date of the advertisement. Last application day: 18-04-2022. Observe that you can send us your application in either Swedish or English.

What you will be part of

Saab is a leading defence and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 18,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. If you are interested in what benefits you can take part of as an employee at Saab in Sweden, you can read more about them here

Business area Surveillance offers world-leading sensor technology in monitoring and decision support to protect against threats. The portfolio covers airborne, ground-based and naval radar, electronic warfare, C4I solutions, aviation systems and cyber security. Operations are conducted in Sweden, the United States, the UK, Australia, Germany, South Africa, the United Arab Emirates, Denmark and Finland.

Business Unit Radar Solutions is a business unit within Surveillance globally; Sweden, USA, UAE, Saudi Arabia, Pakistan and UK. Radar Solutions provides airborne, ground-based and naval radar solutions. The business unit has a strong presence in the global defence and security markets, a close relationship with customers and rewarding international collaborations.

Airborne Solution, one of the Product Units within Surveillance, is now in an intensive phase with several ongoing delivery projects and marketing activities for future business. We deliver Airborne Surveillance with a life cycle perspective. Our business aims to establish and support the customer capability to operate and maintain systems like GlobalEye. Do you want to get to know our business and our people a little bit better? Here you can find some stories told by our employees.

If you aspire to help create and innovate whilst developing yourself in a learning culture, Saab may well have the perfect conditions for you to grow. We pride ourselves on a nurturing environment, where everyone is different yet we share the same goal - to keep people and society safe.