Customer Service Manager

Stena Line is one of the world’s largest ferry companies and has Europe’s most comprehensive route network with routes in Scandinavia, around the UK and the Baltics. Stena Line employs approximately 5 600 people, the majority working with service and sales. Every year Stena Line transports 14 million passengers, about 3 million cars and 2 million freight units. Read more at www.stenaline.com.

Stena Line Onboard Services is looking for a Customer Service Manager

 As Customer Service Manager you are responsible for developing and managing the customer service department including data maintenance for the Group OBS. You will also establish and develop effective and customer oriented follow-up, concepts and future business models in line with Stena Line’s overall strategy.

In addition to this, your main responsibilities will be:


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Lead and develop the OBS support team


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Act as a Business Partner with main goal to increase growth and profitability


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Engage, motivate and inspire colleagues to be involved and develop the business


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Be part of developing tools and processes enabling a centralized OBS approach across business regions


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Independently lead a number of business projects


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Set up new working methods for one common data maintenance process. Maintain and keep developing processes and routines


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Close cooperation with category manager, revenue manager, purchasers, logistic foreman and managers onboard



Qualifications and Personal Profile

As a person you are hungry for learning and by this add value to the business and your personal development. You enjoy working in a fast-paced and future-oriented environment and are passionate about getting the best for your customers. You are driven and work hard to exceed your goals. You need to be structured but at the same time be able to do many things simultaneously.

You have at least five years’ experience from working as a leader. A strong ability to motivate and influence others is important. As a leader you are focused on helping others to achieve and develop. Furthermore, you have a service oriented mindset, both regarding internal collaboration and customers.

To fit the role you must have worked with customer service processes for at least five years. A relevant academic background or university degree is a merit. We expect you to have very good knowledge in Excel and be fluent in Swedish and English, both verbally and in writing. It is preferable that you have worked with JDE or similar systems.

The position and location

The position is a permanent employment with start late autumn 2015. Your base will be in Malmö and you will report to Business Support manager. The role might contain some travel.

Application

You are welcome to submit your application as soon as possible, although no later than 2015-08-15.  We do not accept applications via e-mail or post service.

For more information about the position please contact Per Ola Jönnerheim +46 (0)31 85 89 74 or Linda Andersson +46 (0)31 85 89 56.

For more information about the recruitment process please contact Karin Gelkén, HR Partner, +46 (0)31 858751.

We politely decline all contact with Recruitment and Staffing agencies for this position.