Customer Service Manager

Do you have a passion for working with people and have natural leadership skills such as influencing, motivating, and engaging others?
Then join our team at ASSA ABLOY Opening Solutions and be part of a company that helps millions of people feel safe, secure and experience a more open world.
What You Would Do As Our Customer Service Manager
In this exciting role you will be responsible for mentoring, coaching, and supporting your team to provide the best customer service to our customers. You will work with colleagues at all levels to provide strong and clear leadership for your team, managing all areas of performance and ensuring that team objectives are achieved.
The team is divided into 3 different teams and consists of customer service, claims and sales. Where they handle everything from order management, inquiries from customers to complaints.
You would also:
Personnel responsibility and staff development within the department.
The overall budget responsibility, operation and planning of the department
Lead and distribute work within the department to achieve the company's overall goals.
Formulate and maintain goals so that the overall goals of the company are achieved.



The Skills And Experience You Need
We are looking for you who previously have experience from similar tasks or from the service industry. We believe you are a positive, self-motivated individual with strong interpersonal skills and excellent communication skills, with the ability to manage and motivate a team, monitoring and improving performance.


This a role for you who thrives in a role where you can provide professional service and grow with changing needs.
We are looking for someone who:
Has some years of working experience in a customer-focused role, preferably in a similar company
is fluent in written and spoken Swedish and English
Strong leader with good communication skills
Good analytical ability and good project management skills



You will be part of the customer service team in Eskilstuna and report to the Customer Support Manager.
In this role the possibilities are endless, not to say huge. We will put our trust in you and we expect you to bring your best!
We review applications regularly, so don’t wait
If you have questions about the recruitment process, you are more than welcome to reach out to Employer branding and talent acquisition specialist, Naomi.Korang@assaabloy.com, +46 76 107 51 71
Please apply as soon as possible and no later than the 1 of October. We will be viewing applications on a continuous basis.


We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 51,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.