Customer Service Manager

Your role

With new business opportunities, we have reorganised our organisation to strength our focus on new capabilities and not lose our focus on existing customer and are now looking for a manager. As a section manager you will be responsible for Non certifying training such as Human Factors and production training. The organisation has both civil and military customers and are working in two training approvals, EASA Part 147- and SE-EMAR Part 147.

The section has 10 employees today, as we see the demand for training growing we anticipate substantial further recruitments over time.

You will be involved in our ongoing projects as well in potential future contracts and in business development. You will be a member of the Aviation Training management team, and thereby contributing to the development of the general training capability.

As a section manager, you will work on a strategic as well as an operative level, and you will have a broad net of contacts both externally as well as internally Saab.

Tasks will include:

* Responsibility for cost centre budget and result
* Develop and maintain the product portfolio in order to meet budget and strategic plan objectives.
* Attract new and develop our employees in a growing organisation adapting to new requirements and technology development.

Your profile

You are a responsible, self-driven and innovative leader. As the manager's role within the organisation requires a lot of interaction and cooperation, your social capabilities are of very high importance. You have an interest in coaching with the capability of listening and appreciate other people's experience.

Required skills:

* Experience as a leader or manager.
* Understanding of aviation regulations.
* Good communication skills in English, verbal and written.
* Interest in developing the way of working and our employees.
* In general, we will attach great importance to your personal characteristics.

Kindly observe that this is an ongoing recruitment process and that the position might be filled before the closing date of the advertisement. You can send us your application in either Swedish or English.

This position requires that you pass a security vetting based on the current regulations around/of security protection. For positions requiring security clearance additional obligations on citizenship may apply.

What you will be a part of

You will be an important part of Aviation Services future business and together with colleagues within the Aviation training department lead us to our business plan objectives in the next decade.

The Aeronautics business area is an innovative supplier of world-class aircraft systems, advanced aerostructures, and a wide range of support solutions within civil and military aviation. The business area researches, develops, and produces military aviation systems. We are building for the future through research and studies into innovative flight systems and the further development of our products. Read more about us here

By joining Aeronautics, you will be a part of a diverse, collaborative and supportive organisation with an emphasis on professional growth and work-life balance. You will work in an innovative and vibrant workplace, while having the opportunity to develop a long-term, fulfilling career.

Saab is a company with a strong people-orientation. We offer a friendly work environment where we support and help each other to be at our best. Continuous learning, career & talent development and employee well-being are examples of areas where we always put the strongest effort to offer great opportunities.