Customer Service Manager

At Alleima, we are at the forefront of metallurgical innovation, crafting seamless tubes and advanced long products that set the industry standard for excellence. Our commitment to quality and performance ensures that our solutions are not just products, but pivotal components in the success of businesses operating in demanding environments. We are on the lookout for an inspiring Customer Service Manager to lead our dedicated team within the Long & Piping Products division. This is more than a job; it's a chance to make a significant impact in a company that values customer satisfaction as much as you do.


Your role
As the Customer Service Manager, you will play a pivotal role in ensuring the highest level of customer satisfaction by overseeing all aspects of our customer service operations. You will collaborate closely with our team to develop strategies that enhance the customer experience and improve customer satisfaction metrics. Reporting to the Sales & Marketing Manager, you will lead a team of six customer service representatives, managing a global customer base that includes both direct customers and sales units.


Responsibilities:
Develop and implement customer service policies and procedures (KPI:s).
Develop the OTD, order to delivery process and manage and lead a team of customer service representatives.
Craft and refine customer service strategies that align with our vision of unparalleled support.
Stay up-to-date on industry trends and best practices in customer service (Like AI, Chat-GPT etc)
Analyze customer insights to drive continuous improvement and innovation in our service offerings.



Your profile
We are looking for an experienced customer service manager with a relevant academic background. Strong leadership skills and a proven track record of managing and developing high-performing teams are essential. Experience with customer service software and IT systems, particularly intresst within new technologies is crucial. Proficiency in CRM systems and a data-driven approach to decision-making are highly valued. Fluency in both Swedish and English is required, along with the ability to analyze data and use insights to drive strategic decisions.


Your personal qualities are vital for this role. You should be an excellent problem-solver with the ability to think strategically while understanding the evolving landscape of customer service. A proactive and driven attitude with a focus on continuous improvement is desired. You should have a passion for mentoring and developing talent within a customer service setting.
What you can expect from us


At Alleima we are convinced that diversity and inclusion lead to a better workplace for our employees, our company, and our customers.


We care: We take pride in what we do. We care about our customers, our people, the environment, the communities in which we operate and the future we share.


We deliver: We deliver on our commitments, with a solution-oriented mindset, we enable our customers to be their very best: more efficient, profitable and sustainable.


We evolve: We constantly evolve. Together we take the lead to advance materials, ambitions, industries, ourselves – and societies for the better.






Additional Information
For more information about the position contact:
Johan Josefsson, Recruiting Manager, +46 (0) 70 206 93 40


For more information about the recruitment process, please contact:
Sara Kühner, Recruitment Specialist, +46 (0) 76 495 02 40


Union contacts:
Maria Sundqvist, Akademikerföreningen, +46 (0) 70-651 73 81
Kjell-Åke Klockervold, Ledarna, +46 (0) 70-314 24 43
Mikael Larsson, Unionen, +46 (0) 70-307 30 48


You are welcome with your application no later than 2024-06-13.
At Alleima, our mission is much more than delivering high-quality products, technology, and processes - working together to develop solutions based on our customer’s needs and thus achieve our business goals, is a better way to describe our daily work. With curious employees and safety as our priority, we create a work environment where you can develop both personally and professionally.


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