Customer Service Manager B2B - Allente - Oslo, Stockholm or Copenhagen

About Allente

Allente is a Nordic TV Operator, providing top quality TV services to its appr. 1.2 million customers in Norway, Sweden, Denmark and Finland. The Company was established in May 2020 by a merger between Canal Digital and Viasat Consumer. In 2019, the two companies had combined net sales of SEK 7.5 bn. Allente is owned 50/50 by Telenor Group and NENT Group.

Working for Allente means that you are joining a team which is devoted to providing the best TV services to its customers. Quality is our hallmark in all aspects, whether it's customer experience, available content, picture and sound. We take our pride in delivering the best possible linear and streamed TV services via satellite (DTH) to the Nordics, as well as broadband TV in Sweden.

Key responsibilities and duties
Your role as Customer Service Manager B2B will be central as we are now taking the next step with our B2B unit. Your main focus will be to drive Customer Service to deliver on the local and Nordic KPI's. This will include managing our external customer service partners, daily operations and make sure everything is going as planned.

Some of your tasks will be:
-Focus on main KPI's both local and Nordic
-Ensure external CS employees are well familiar with Allente
-Ensure CS employees represents Allente in a professional and pragmatic manner
-CS processes, routines & tools
-Forecast
-Planning
-Continuously measure and evaluate CS
-Contribute to and deliver on Nordic Strategy for B2B

In Allente we make sure you will.
-Be encouraged to grow and develop your carrier within the company
-Be welcomed by an enthusiastic group of people who look forward to having you on the team
-Gain international experience through interacting with the whole Nordic Allente organization
-Dedicated team of colleagues who are good team players and open for new ideas
-Get fair and competitive terms & conditions

Other information
As applications will be evaluated continuously, we encourage applicants to submit applications promptly. The position may be based in Oslo, Stockholm or Copenhagen.

Who are we looking for?
The ideal candidate has experience working with customer service aimed at B2B customers. Preferably experience in utilizing structured framework for customer operations (e.g. COPC or similar).

You also have:
-Ability to identify internal and external customer needs
-Data analysis skills
-Good business and market understanding
-Excellent listening, negotiation and presentation skills
-Basic technical understanding of the different distribution platforms for media content
-Excellent verbal and written communications skills

Way forward??
If this looks interesting you can easily apply via the link.

Also feel free to contact our recruitment partner AvantGarde Search, Ann Hege Frøseth, at ann.hege@avantgardesearch.no or +47 41 67 87 89.

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