Customer Service Manager (temporary position until March 2022)

Do you want to help us unleash the secret to how happy employees create a happy business? We are an innovative, agile and continuously growing tech company on a path to improve the work lives of millions around the world.

We develop workforce management solutions - a software that makes scheduling and time reporting more smooth and flexible for close to a million users across the world.

Are you curious and ready to take the first steps on an awesome journey and make magic happen with us? As a member of the Quinyx family, you will be part of an inclusive and diverse workplace, where you are allowed to be yourself and thrive.

About the role

You will be leading and taking care of our awesome Second Line Customer Service Team. Besides, you will both support team members, develop their skills and also be actively involved in daily work when needed. Also, you will be collaborating and supporting the First Line Manager when needed.

What you’ll be doing

- Make sure our customers love using Quinyx
- Lead our awesome Second Line Customer Service Team
- Directly coach and follow up team members in the second line team.
- Support the First-line Manager.
- Be directly involved in cases with customers when needed.
- Follow up team members' performance, give regular feedback (positive and constructive) and coach team members in their daily work.
- Work closely with the First Line Manager to further develop Customer Services, decide on priorities and solve upcoming problems.
- Lead the work within your team and distribute work tasks to optimize results and develop team members. Make priorities when necessary.


What you’ll bring to the team

- Be the co-owner and driver of developing our processes and ways of working
- Coordinate both proactive and reactive actions for customers, together with the rest of Quinyx, however mainly with the Sales, Customer Success, Customer Onboarding and Product Owner teams
- Take responsibility for channel management within the Customer Service. Drive strategy within this area and drive changes/management.
- Be the main strategic contact and point of escalation for customer-related issues
- Take ownership of the delivery of yearly departmental goals and budget, including ongoing updates and evaluations.
- Spread the Quinyx culture to your team, as well as the company as a whole by always acting as a role model, focusing on the Quinyx core values.


The WOW-factor

- You speak more languages than English.
- There is a small tech-geek that lives inside of you.


We are looking for a Customer Service Manager who will join Quinyx until March 2022 with a possibility to stay longer in the company.

What is it in for you?

We promote and encourage a healthy lifestyle with flexible work hours and the latest tools, enhanced vacation allowance, gym membership contribution, virtual yoga classes, and last but not least, you will have the chance to participate in our well-known yearly ping-pong tournament!

Life at Quinyx

We are an innovative, agile and continuously growing modern tech company. We value passion, creativity, quality and simplicity. You’ll be given the opportunity to make an impact and directly contribute to our success, bring new ideas and have full ownership of your area.

Our global team, of 30 nationalities, have fun together whether it is during a typical Swedish Fika, workshop, going for a run with a colleague or spending time together during the annual company Goal trip, team kickoffs, or after-work socials. We have built a family atmosphere here at Quinyx and are committed to share knowledge and support one another!

Want to join the family?

At Quinyx, we provide equal employment opportunities and we strive to have an inclusive and diverse value-driven culture. All applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability or veteran status.

Happy Workforce, Happy Business!