Customer Service Operations Lead

Haglöfs AB is now recruiting a Customer Service Operations Lead to join our customer service team in Avesta. The position is a permanent full-time position and will report to the Customer Service Manager, also located in Avesta.
Haglöfs develops clothing, footwear and hardware for people who invest in an active outdoor lifestyle. Born in Sweden in 1914, Haglöfs has from small-scale backpack manufacturing developed into one of the world’s leading suppliers of technical and sustainable outdoor products by means of modern product development and strategic distribution. With more than 100 years of experience from the outdoors the brand represents high quality and reliability and is frequently awarded for its design and innovation. The Haglöfs brand is primarily marketed to 22 European and Asian markets and the company employs more than 200 people. Haglöfs is owned by ASICS Corporation since 2010.
Main responsibilities and tasks:
As a Customer Service Operations Lead you are responsible for the daily operations within the order department, managing both the Wholesale as well as the Direct to Consumer (DTC) sales channel. You will lead and motivate the Customer Service team and take an active part in the daily work.
Haglöfs is on an exciting change journey and you will have an important role in the continuous development of our customer service; actively work to improve both our customers and end consumers experience of Haglöfs. You will play an important part in further strengthening our brand perception through excellent, professional and personal service.
Line manager responsibility (current team size of 6-7 colleagues)
Work close with Customer service Manager, the Warehouse team, Supply Chain and Digital department to identify and drive process improvements to secure a high end-to-end customer/consumer experience
Provide professional and effective services to our national and international customers and end consumers. Provide our customers and end consumers with relevant product- and order information at all times
Communicate with both external and internal stakeholders, building positive and collaborative relationships

Skills & Requirements
We are looking for a natural leader with a positive can-do attitude and solutions orientation in a fast-pace environment. A team player with strong sense of responsibility and contribute to the constant improvement of our processes and procedures. You are expected to a have a genuine interest for sales, customer relations and service. Be positive by nature and love the outdoors.
It very positive with previous experience within customer service especially within DTC / Digital sales channels
DTC / Digital development experience
Structured and excellent administrative skills
Strong communicative skills, both verbally and written
Fluent in English and Swedish
Excellent skills in Microsoft Office pack especially excel
Intuitive and natural understanding of IT systems
Attention to details and accuracy
Stress tolerante

Please send your application Before 15th of January 2021. Applications are reviewed on a rolling basis, so do not wait to apply!