Customer Service & Planning Representative - Aggreko

About Aggreko

Aggreko Sweden is expanding and as part of our expansion we are experiencing growth in all our product areas. To meet this growth, we require that we also strengthen the team expertise, and we are looking for customer service and planning representatives who will be based at our site in Malmö to join our team.


We're expanding and currently looking to hire new team members for our customer service department

Are you passionate about providing exceptional customer service and helping people? If so, we have the perfect opportunity for you! We're looking for two dynamic individuals to join our customer service team as we expand and continue to deliver top-notch support to our valued clients.

About this job

The Customer Service & Planning Representative will act as the principle point of contact for our customers throughout the rental process after the order is placed. Advocating for the customer at key touchpoints, this role collaborates with Sales and Operations to ensure a great customer experience.
Planning of operational activities like fuel / field / transport logistics
Manages and schedules labour requirements to meet customer requirements including commissioning, decommissioning, on-site breakdowns and preventative maintenance
Dedicated to meeting the expectations and requirements for customers; acts with the customers in mind.



Your key responsibilities:

- Principal point of contact, responsible for managing the customer relationship throughout the life of the hire, proactively setting expectations and communicating changes / delays at key touchpoints including order acknowledgement, delivery, installation, provision of ongoing services throughout the hire, off hire, collection and invoicing.
Make ad-hoc decisions in the best interests of the customer. Well defined levels of autonomy will provide the framework to work within allowing for an excellent customer experience.
Supports the sales function with regards to customer orders, post-order follow-up activities and in expediting the process.
Where necessary, translates customer requirements across multiple systems, ensuring the operational teams are well versed in customer requirements
Contract administration from customer order to invoicing and claims; updating of ERP and CRM systems
Control the quality of the daily work and ensure a timely accurate and effective workflow of the established process



Desired skills:

You will have the following experience;

- Minimum of 2 years of relevant Customer Service experience in a business to business environment, preferably within a rental environment
PC literacy in a Microsoft environment and ERP system
Proven customer focus with a strong sense of urgency for creative solutions
Acute attention to detail
Excellent inter-personal skills with the ability to communicate across all levels of the organization, including, well developed written, oral, facilitation, and presentation skills
Collaborative style with decisive, results-oriented approach
Ability to self-direct and self-manage
Willingness to learn all aspects of the business

- You are fluent in Swedish and speak business level English.



How to apply?

In this recruitment, we are collaborating with our Swedish supplier Vi Rekryterar.nu. If you have any questions about the role or the process, pls don't hesitate to contact Mona Wågberg at mona@virekryterar.nu or call 073 9500773

Submit your application below, your resume must be in English