Customer service process innovation specialist

We are currently looking for a Customer service process innovation specialist for an exciting opportunity with our client Samsung! This is a consultancy opportunity, a contract starting as soon as possible and has a two-year contract with a great possibility for an extension.

About the company:

Samsung is one of the largest IT-companies in the world within consumer electronics, a digital leader with operations in many industries and countries. Everything they do is driven by a passion for excellence—and commitment to develop the best products and services on the market. In today´s fast-paced global economy, change is constant, and innovation is critical to a company´s survival. For the past 70 years Samsung has set its sights on the future, anticipating market needs and demands to steer the company toward long-term success.

About the role:

Support and coordinate service tracking development and stabilization, coordinate CS related projects and analyze and report core KPI to management at SENA, ECSO and HQ.

KEY ACCOUNTABILITIES:

System development and standardization with focus on service tracking towards service partners and system developers.
Manage excel files including macro creation for KPI reporting.
Drive projects to implement new logics and improve KPI´s.
Regularly analyze data and create and lead action plans for improvement.
KPI reporting

LIAISONS:

• Customer Satisfaction Operation Manager, HoD, Customer Satisfaction Service Managers.
• Internal: Order departments, i.e. Finance department, Order Desk, SCM, MIS and Sales divisions.
• External: Service centers in the Nordic region, IT system developers.

QUALIFICATIONS REQUIRED:

• College ("gymnasium") IT.
• Driver license.

EXPERIENCE:

• Preferably has worked with similar tasks 1-2 years.
• Preferably experience from SAP
• Previous system experience, good knowledge of XML and EDI connections.
• Should have good knowledge from system development & integrations.

SKILLS & ATTRIBUTES:

• Fluent in English
• High knowledge of system integration and development.
• Excellent skills in Excel, being able to program and manage macro.
• Well skilled in Office package
• Able to identify opportunities for improvement and suitable solutions
• Able to drive to implementation of changes
• Self-starter (taking own initiatives, drive)
• Eager and willing to learn
• Team player
• Flexible
• Well presented and professional
• Analytical

Sounds interesting?

If you are up for the challenge and reckon that this position fits your profile, we would like to hear from you. Apply today, as we are reviewing applications ongoingly and the position might be filled before the application deadline