Customer Service : Quality Assurance Specialist (English Speaker)

About Klarna
Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 5000+ employees from 100+ nationalities.
Are you passionate about service, communication and data analysis? Are you an engaged problem solver who loves to help other people grow in their role? Do you love working towards KPIs and improvement opportunities?
Sounds like you? Great, keep on reading as we have the perfect opportunity for you. We are looking for a fluent English speaker to join the Quality UK team.
What you will do
As a Service Delivery Specialist for the Quality UK team, you will be responsible for quality assurance process for the UK market, which includes:
Developing and measuring the way our service agents communicate and deliver service to our customers.
Managing our service partners to ensure they meet our quality goals.
Analyzing quality and operations data to identify trends and improvement opportunities.
Initiating and delivering improvement projects.
Proofreading.
Some business travel may be required.

Who you are
You need to be a driven and flexible individual who has a strong interest in service, communication, and data.
You also have the ability to work with different stakeholders, under pressure, with deadlines and are not afraid of changes for growth.

You should have
Service and customer-focus mindset.
Completely fluent in verbal and written English.
Experience working for the UK market or be from the UK.
Stakeholder management skill.
Data analysis skill.

Location
Stockholm, Sweden


Please apply as soon as possible since selection and interviews are held continuously. This position is available as full-time employment.
Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.