CUSTOMER SERVICE REPRESENTATIVE

Customer Service Representative
Gothenburg


About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.
The role:
Customer Focus
Make decisions on a day to day basis to ensure the customer is served in the best way possible
Interpersonal Skills/Teamwork
Build and develop mutually beneficial relationships with internal and external colleagues/customers
Encourages and promotes good attitudes within the department and the organization
Maintains a professional manner when problems/conflicts arise – seeks to find solutions, not to blame and takes ownership for making positive change
Always exhibits appropriate behavior and language on job or at company events
Openly provides and receives constructive feedback – uses this positively to improve and expects the same from their Supervisors/Manager
Ability to work as part of a team to solve problems
Effectively always perform your duties whilst acting in accordance with the Dignity at Work Policy, Code of Business Conduct and Ethics and our values of Integrity, Intensity, Innovation and Involvement.
Embrace and participate in PPI initiatives to identify improvements and cost savings to the business.
Works proactively in the ‘one team’ framework ensuring that cover and support is provided whenever necessary



Communication
All written communication to be well presented, professional clear and concise.
Displays active listening skills to internal and external customers.
Handles each customer contact enthusiastically and treats each one with a positive and professional manner. Seeks to improve through focused training and feedback
Communicate effectively with customers, sales force and colleagues all relevant information and issues, e.g. key customer issues, quotation outcomes, customer information and demonstration requests.
Monitor and communicate quotation acceptance to all relevant parties and complete business reports as required.



Problem Solving
Seeks appropriate data/information before making any decisions
Is proactive in presenting solutions, not just problems to others
Exercises good judgment that benefits the business/customer when reaching conclusions
Constantly looks for opportunities to prevent problems, not just react to them



Dependability/Flexibility
Willingness to be flexible with working hours to meet the business needs when this occurs.
Willingness to visit customers, attend exhibitions, training events and meetings when this occurs. All other duties as assigned



Minimum/Expected Requirements/Qualifications:
Experience working in a multi-channel customer service environment (non-negotiable)
Track record of being able to multi-task and work in a flexible work environment
General business acumen
You are always required to be smartly presented and have a professional approach when dealing with customers and key stakeholders (non-negotiable)
Experience in Microsoft office (non-negotiable)
Understanding of a supply chain environment and how to work collaboratively with the Supply Chain team in CS
Demonstrate ability to effectively communicate, both orally and in writing, to customers (non-negotiable)
Possess excellent problem-solving skills (Non-negotiable)
Strong GSCE results including Math’s and English, or equivalent
A-levels and or degree desirable.
Ability to speak English, the main language of your site and if possible one additional language for a country managed from your location, to a professional standard.
Experience from a multi-channel customer service environment where multi-tasking and flexibility are the norm.
You should ideally have completed a further education programmed, such as a Bachelor, Masters or equivalent.
Excellent problem-solving skills and good business acumen.
You must be able to develop mutually beneficial relationships with internal and external colleagues and customers.
Encourages and promotes good attitudes within the department and constantly looks for opportunities to prevent problems, not just react to them.
Openly provides and receives positive and constructive feedback.
Works proactively in the ‘one team’ framework ensuring that cover and support is provided whenever necessary
You should have strong communication skills, both written and spoken, and you should display active listening skills to internal and external customers.
You should be fluent in Danish both written and spoken.
Handles each customer contact enthusiastically and treats each one with a positive and professional manner.
Exercises good judgment that benefits both the business and customer when reaching conclusions.
As a person is dependable and flexible.



Would you like to ask QUESTIONS?
contact Sonia Zouave sonia.zouave@thermofisher.com
Apply as soon as possible but latest by January 15, 2022
We will review applications continuously.
Apply today via our career site http://jobs.thermofisher.com
At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission - enabling our customers to make the world healthier, cleaner and safer. What story will you tell?