Customer Service Representative

PinMeTo helps businesses get discovered, found, and verified on the biggest search, map, and social media platforms.

Our online Software as a Service (SaaS) platform makes sure all of a chain or franchise’s locations can be found on multiple search, map, and social media platforms, including Apple, Facebook, Google, Instagram, Twitter, Foursquare, and many more.

Having left the startup phase, PinMeTo are now scaling up in order to deliver our unique product to world leading brands. We are therefore in search of a Client Service Representative, CSR, to join our Customer Success team. This is a position where most of your team is working close to our European offices in central Malmö in Sweden, Gdansk in Poland or Lisbon in Portugal. This is a full time position.

About the job & the team

In this position, you will be a part of PinMeTo's Customer Success organization. As a Customer Service Representative you are responsible for the fulfillment of tasks that are related to delivering a product or service. You will work closely with Support and Customer Advisors and other parts of the Customer Success organization as well as other departments.

Key Responsibilities

- Ensure customers receive exceptional service
- Nurture strong relationships with customers
- Engage current users to expand awareness
- Develop account intelligence
- Process individual needs of customers
- Assist other PinMeTo teams and staff to process customers’ needs
- Manage and update client accounts with complete information
- Correspond with users to resolve their problems
- Provide information about the products or services to users


Your profile

The successful candidate is self-motivated and driven by clear goals, methodical and tenacious, and can effectively interact with a team. You have good communication and social skills and the ability to write short, sharp emails, and you also have a great phone and video manner. We are looking for a flexible, structured and hard working person who's ready to roll up their sleeves.

- You are expected to have excellent Business English language skills.
- Other major European language is a plus but not required
- Background from Customer Service within the B2B SaaS industry is a plus



What we offer:

PinMeTo is a young and fast growing company where everything is possible. We believe in diversity in people and love to explore each other's cultural differences. Now you have the chance to be a part of a playful and highly skilled team with 20+ nationalities.

Sounds like fun? Then we'd love to get to know you! 🧡