Customer Service Representative

Everyone loves great service. Not everyone is good at offering great service. For us at Sjöstrand we are passionate about setting a new standard in our industry for the service experience. It doesn’t mean that we always believe that the customer is right. But we believe that the customer should always have a great service experience, no matter what.
We are strong believers in the right to repair, therefor we have created a circular business model for our design icon – the Sjöstrand Espresso Capsule Machine. This creates a more complex customer service process, but on the other hand, it should be natural to keep the lifetime of a product for as long as possible. A lot of people seem to agree with us, so we’re growing on many markets and we now need to grow team in Stockholm to continue to design and give the best service experience.
Are you driven by designing and implementing the best service experience and define and refine processes for this? Why don’t you join us?
In the role you will handle customer service errands via mail, web form, web chat and Facebook, all in one system, Live Agent. You will take full ownership of the customer service domain here at Sjöstrand and you will be responsible for building a fantastic experience for our customers. You will be reporting to the CEO.
Background/skills:
Fluent in Swedish and English – this is a requirement
You are a problem-solver with a service oriented mindset that get empowered to reach a solution that satisfies the needs of the customer
Ability to take ownership of your domain and proactively and consistently develop the processes to improve the customer experience journey
Put together monthly customer service reports to highlight key challenges and opportunities to further develop the customer service domain
You are extremely organized and enjoy the details
You have worked at a startup or other fast paced environment / have the desire to work at a startup.
You have strong people and presentation skills, and excellent written and verbal communication skills in both Swedish and English.
You can adapt in a dynamic, ever-changing environment.

About Sjöstrand
Sjöstrand is a lifestyle brand with a bold vision, to challenge and strive for positive change within the coffee industry, through beautiful and sustainable product design.
We are a fast-growing company on the international coffee market and we have changed the concept of capsule coffee from one of the worst environmental villains to a harmonious combination of Swedish design and sustainability.
Our Concept is built with a passion for sustainability, design and – of course – delicious coffee.