CUSTOMER SERVICE REPRESENTATIVE

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.
Discover Impactful Work:
In the Customer Service Representative role you will be responsible for day-to-day activities in a dedicated area, duties could include but are not limited to, order entry /processing, complaint management, quotes and general resolution of customer inquiries both verbal and written.
We are looking for Danish, Swedish, and Norwegian-speaking individuals (English is a business requirement) who are passionate about delivering a high level of customer service.
A day in the Life:
Handling all types of customer requests daily, such as e-mails, orders, and phone calls
Be an active team member by building and developing positive relationships with internal and external colleagues/customers
Support the virtual work experience
Support any onboarding of new colleagues
Accountable for safety, compliance, and cybersecurity of yourself
Takes personal ownership of using the PPI Business System
Adhere to standard work, reporting & meeting calendar. Actively manage improvement plans and complete the agreed standard work
Takes ownership of quality, regulatory compliance, and customer satisfaction to drive improvement in our transaction processes and services
Contribute to reaching agreed goals and targets set by the company

Keys to Success:
Education
High school diploma or equivalent required.

Knowledge, Skills, Abilities
Problem Solving
Seeks appropriate data/information before making any decisions
Is proactive in presenting solutions, not just problems to others
Exercises good judgment that benefits the business and customer when reaching conclusions
Constantly looks for opportunities to prevent problems, not just react to them

Communication
All written communication to be well presented, professional clear, and concise
Displays active listening skills
Handles each customer contact enthusiastically and treats each one in a positive and professional manner. Seeks to improve through focused training and feedback

Interpersonal Skills/Teamwork
Encourages and promotes good attitudes within the department and the organization
Maintains a professional manner when problems arise – seeks to find solutions and takes ownership for making positive change
Openly provides and receives constructive feedback – uses this positively to improve and expects the same from their Supervisors/Manager
Effectively always perform your duties whilst acting in accordance with the Dignity at Work Policy, Code of Business Conduct and Ethics, and our values of Integrity, Intensity, Innovation, and Involvement
Embrace and participate in PPI initiatives to identify improvements and cost savings to the business
Works proactively in the ‘one team’ framework ensuring that cover and support are provided whenever necessary

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! http://jobs.thermofisher.com