Customer Service Representative

WE are looking for a new high performing, positive-minded and enthusiastic colleague to join our successful Danfoss Customer Service team in Linköping!
Are YOU looking for an exciting and developing job with awesome colleagues? Can you provide customers with excellent service? Do you have great communication skills? If yes, then you might be the perfect candidate for this vacant position as Customer Service Representative.
We engineer tomorrow to build a better future- so JOIN US and become part of a global, industry leading, environmentally focused company with 42 000 colleagues present in more than 100 countries!


Job Responsibilities
If you take on the challenge as our new Customer Service Representative, your responsibilities include, but are not limited to the following:
• Be responsible for the end-to-end customer experience
• Service customers within set targets and to a high standard
• Identify, investigate, and resolve logistic issues and complaints
• Ensure timely response and quality resolution of inquiries
• Fulfil job responsibilities aligned with given KPI’s
• Keep a close dialogue with customers over phone or email to understand their needs and expectations
• Be proactive and ensure we are staying ahead of our customers’ needs
• Cooperating with other departments/functions in our company


Background & Skills
For you to shine in this position, you have a customer service mindset combined with outstanding communication skills. Usage of different IT tools and systems is a piece of cake for you. You are proficient in Swedish and English, both written and spoken. You are an excellent team player willing to contribute to achieve team targets and you believe that pulling in the same direction is of benefit for the entire organization. You can work well under pressure and with deadlines. You seek opportunities to improve efficiency and reduce waste in our processes. You have a sense of urgency, while you understand the value of deliver excellence in the details. Previous experience of working in Customer Service environment or with similar tasks in sales and distribution or logistic context will help you get started, but it’s not mandatory.
Please apply at your earliest convenience. We do not have an application deadline but accept applications if the job is posted. The position will be closed down once we have found the right candidate.
For more information about the position, please feel free to contact Susanne Grimhed, Country Manager, Customer Service Sweden, +46 (0)703 700662 or susanne.grimhed@danfoss.com
Danfoss – Engineering Tomorrow
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.
Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.
Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.