Customer Service Representative

Are you the one we are waiting for to join us? Are you a colleague that can put yourself in customers shoes? We are now seeking our next Customer Service Representatives to Nouryon. If you have the picture that a role of Customer Service is picking up phone calls and register an order – then you covered 20% of what we do. It so much more.
If you are good at what you do, you can work anywhere. If you are the best at what you do, come and work with us! Take an opportunity to join us during 9 months to try us out. It is a high risk that you will like Nouryon that much that you will stay. If not in our function – maybe others.
Nouryon is a company with great development opportunities. Our customers come from all walks of life and so do we in Customer Service. We hire great people from a wide variate of backgrounds, knowledge and experiences, not just because it is the right thing to do, but because it makes our function stronger and bring best relation and service to our customers. It is the unique contributions of all Customer Service members that drive our success in our function. With a common commitment to innovation, sustainability and safety, our employees work daily for a sustainable future.


Main responsibilities
Are you a colleague who wants to onboard our journey maintaining and retaining a reliable customer relation? In this role you a spider in the web with many contact areas both internally and externally. As a Customer Service Representative you will fulfill the “Order To Invoice” cycle for assigned customers and business in SAP. You represent the customer in daily customer relations by managing their orders and requests and secure the voice of the customer in cooperation with sales, planning and logistics. While maintaining this responsibilities you also, step by step, develop yourself building best opportunities for your personal development in Nouryon.
You are a member of a Business Line team in Customer Service and whenever needed in a backup roll. Customer Service has a strong drive for process development, and you will be a co-driver in the work of reaching next level of service and systems.


Qualifications
Theoretical education at University or equivalent in area of sales, trade, administration or logistics/distribution.
or
Experiences for 1-3 years in an area similar to ours or like travel agency, transport company or other relevant professional area.
Good IT knowledge, order booking, booking related systems and SAP is preferred.
Fluent in written and spoken English



To be successful in this position we believe that you have a high social competence, high customer focus and the ability to build successful and long-term relationships. You are confident in your own expertise and deliver results while maintaining a high quality in your work. You also possess the ability to work efficiently and you know how to prioritize in your daily work. You are confident in commercial communication. You know how to express yourself in customer relations.


Why join us?
Are you passionate about sustainability, innovation, safety, and collaboration? Do you want to grow together with a company that is forward-looking and continuously improving how they work? Our employees have ideas on how to build a sustainable future and the drive and passion to realize them. They believe that building long-term relationships and integrity are keys to success. If that describes you, we will gladly make way for your ambitions. We offer you countless career opportunities. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment.


Additional information
This is a temporary position for 9 months on a full-time basis, reporting into the European Customer Service Organisation and based in Gothenburg, Sweden. You can read more about living in Gothenburg here: https://www.movetogothenburg.com/
Please apply via our online recruitment system with an uploaded job specific resume and cover letter. We do not accept applications via e-mail, these applications will be disregarded.
For information about the recruitment process or your application, please contact Valeria Berner, Talent Acquisition Specialist, valeria.berner@nouryon.com


For unions related questions please contact:
Akademikerklubben: Katarina Risö +46709577427
Unionen: Helene Rosenlund, +46 708 21 18 39
Ledarna: Sanna Backman, +46 709 57 71 03


If you have any general questions or need assistance, please contact: Recruiting.SE@Nouryon.com


About Nouryon
Nouryon is a global, specialty chemicals leader. Markets and consumers worldwide rely on our essential solutions to manufacture everyday products, such as personal care, cleaning goods, paints and coatings, agriculture and food, pharmaceuticals, and building products. Furthermore, the dedication of more than 9,700 employees with a shared commitment to our customers, business growth, safety, sustainability and innovation has resulted in a consistently strong financial performance. We operate in over 80 countries around the world with a portfolio of industry-leading brands. Visit our website and follow us @Nouryon and on LinkedIn.


The application process
After the closing date, we will start the selection process.
In our first selection we thoroughly go through all the applications. If your skills and qualifications match the profile we are looking for, you will be invited to an initial phone interview that takes approximately 30 minutes. If you proceed in our selection process, we invite you to a face-to-face interview that takes about 1,5 hours. There you will meet with the hiring manager.

We look forward to your application!

We have already chosen our sourcing channels for this recruitment and kindly ask not to be contacted by any advertisement agents, recruitment agencies or manning companies.