Customer Service Representative

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DᴇWALT®, STANLEY® and BLACK+DECKER® https://www.stanleyblackanddecker.com/


Customer Service Specialist w. Danish (Gothenburg)
Location: Hybrid (3 days remote, 2 days in the Gothenburg office)


Purpose
As a Customer Service Specialist, you will be a person responsible for processing customers' orders and warranties in SAP, handling disputes, mails, phones and quotations for Denmark. Knowledge of Danish language is required.
You will be a full-time Customer Service Team member.


The Job (responsibilities):
· Everyday support of the Denmark customer service team
· Answering incoming calls with Danish-speaking clients.
· Processing customers' orders and warranties in SAP for assigned region
· Collaboration with local teams to reach common goals or to prevent backlogs
· Preparing and completing reports to monitor the workload
· Creating and updating internal procedures related to order entry
· Participating in quality improvement / team meetings
· Triage of the incoming emails

The Person (requirements):
· Language skills: strong Danish (at least C1 level); good English (at least B2)
· Previous experience in customer service is an advantage
· SAP knowledge is an advantage
· Can-do attitude
· Ability to work in virtual environment
· Ensuring high quality of work
· Compliance with Stanley Black & Decker Values and Ethics


We offer:
· Ambitious and motivating challenges
· Regular working hours (Monday to Friday)
· Competitive benefits package
· Add value to the business
· Work with a diverse team with varying backgrounds


And More:
· Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
· Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university.
· Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.
· Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.
Vi tar emot svenska och danska ansökningar!