Customer Service Representative

At Tetra Pak we touch millions of people’s lives every day, ensuring better nutrition and healthier lifestyles through safe packaging and food processing solutions. Guided by our global brand promise, PROTECTS WHAT’S GOOD, we strive to make a difference by protecting food, people and our futures. To do this we need more than smart technology. We are looking for world-class engineering and scientific talent. People like you, who want to work with people like us. 
Would you like to take a new challenge becoming a Customer Service Representative within Tetra Pak? 
This could be your chance to join the Global Demand team within Processing Solution & Equipment
Description
Is Supply Chain and end-to-end in your genes and do you enjoy challenging the as-is?
Processing Solutions & Equipment has the end-to-end responsibility for development, supplier management, production, installation of Tetra Pak equipment and ensures we deliver the cost, productivity and quality our customers expect.
As a Customer Service Representative, you will be involved in the daily management & coordination of all ongoing Packaging Line cluster projects from Demand Validation to delivery at Point of Destination, granting customer service throughout the whole Order Management process. 
The team you’re joining is customer-oriented and filled with energy and passion. We are continuously looking for opportunities and systematic work with loss eradication is part of our DNA. Your ability to collaborate and find mutual wins is key to meet our ambitious goals. With a strong drive for results you can make the difference. Do you have what it takes?
This is a permanent position based in Lund (Sweden) and may require 5-15 % travel.
What you will do
As Customer Service Representative you will interact daily with Tetra Pak colleagues in the Market Companies, Clusters and TPI as main contact person responsible to overview all activities from Demand Validation to delivery at Point of Destination are completed in accordance with expectations and commitments.
Other main responsibilities 
Interact daily with Tetra Pak colleagues in multiple internal organisations including Production, Development and Engineering, Product Management, Supplier Management
Drive the collection and consolidation of short- and medium-term operational demand intelligence in close cooperation with Market Companies and Clusters
Actively enable development of autonomous cluster teams
Actively participate in team Daily Management System to ensure follow-up all ongoing cluster projects from Demand Validation to Point of Destination
Provide updated & relevant cluster demand information to Support capacity planning decisions

Who you are
Language and Education:
You have a University degree in Management Engineering or Economics or similar with good Supply Chain Management understanding 
You have excellent English both spoken and written.

Professional Skills and Experience:
You have knowledge of SAP / ECC specifically order planning. 
Good command of Microsoft Office tools (Word, Excel, Power Point, Outlook).
Order management experience of at least 1 year is strongly desired.

Personal Qualifications:
You have proven leadership and networking skills and an analytical mindset.
You have a strong personal drive and the ability to motivate others and influence at all levels in the organization.
You have good, clear and concise verbal and written communication skills. 
You are open to change and willing to drive its implementation in your daily work.
You are well-organized and accurate, with an excellent attention to detail and willingness to understand and improve our processes.
You are able to function autonomously as well as part of a team and have strong informal leadership and problem-solving skills to handle unexpected events and changes.
You are collaborative and customer oriented, with a positive attitude and a continuous improvement mindset.
You have the capacity to make things happen in the organization by taking the initiative and drive them to completion.

We offer
As our new Customer Service Representative, you will be part of a global leading company where our vision is to make food safe and available everywhere. We can offer you highly skilled and passionate colleagues and an international challenging and high paced work environment where our employees take great pride in protecting food and protecting the planet.
Care to join?
Please submit your CV and motivational letter in English before 17th March 2020, through jobs.tetrapak.com.
To know more about the position, contact George Fort at +393351951361
Questions about your application, contact Erik Nordahl at +46 733 36 1063
For trade union information, contact Sveriges Ingenjörer Lars Haraldsson at +46 46 36 2533 and Unionen Ted Andersson at +46 46 36 4623