Customer Service Representative

At Tetra Pak we touch millions of people’s lives every day, ensuring better nutrition and healthier lifestyles through safe packaging and food processing solutions. Guided by our global brand promise, PROTECTS WHAT’S GOOD, we strive to make a difference by protecting food, people and our futures. To do this we need more than smart technology. We need smart people too. People like you, who want to work with people like us.
We are looking for a Customer Service Representative (CSR) to our Supply Chain organisation within Market Company North Europe.
What you will do
In the role as CSR you will act as the key contact towards our customers regarding supply of packaging material. You will act as the link between our Converting Factories and our European customers, making sure that we are delivering according to our customer’s material demands. The work includes design administration, order handling, planning and invoicing. The position is characterized by its coordinative nature and its many external and internal contacts, which places a great demand on your ability to work in a structured way to deliver a high service level to our customers. Close co-operation with our Key Account Managers is also an important task within this position.
You will focus on:
· Secure supply chain PM / AM order fulfilment: Order management, design administration, invoicing and logistics.
· Ensure synergy with internal functions as well as Tetra Pak converting factories within ECA, planning, logistics and additional material to secure smooth order handling leading to increased productivity.
· Perform Sales forecast End User role
· Participate in Key Account team handling the Supply Chain part of business
This position will be located in Lund, but you will work in a global arena. You will travel a maximum of 2 weeks per year.
Who you are
We believe that you are a person with lot of ambition, drive, and ability to deliver on time and under pressure.
An ability to prioritize and be flexible are prerequisites to be successful in the role. You are structured as a person and to work with planning with a long- and short-term perspective comes natural to you. You are service minded and become motivated by finding solutions that helps our customers in the best way. Furthermore, you have strong administrative and planning abilities, can work proactively and see details that can change established plans. It is essential that you are a team player and a good communicator.
You must have an upper secondary school degree and experience of advanced administration and customer related work. You need to have good computer skills and preferably experience in SAP R3, MS Word, Excel and graphical software.
Your are fluent in English, verbally as well as in writing.
We offer
As our new Customer Service Representative, you will be part of a global leading company where our vision is to make food safe and available everywhere. We can offer you highly skilled and passionate colleagues, a vibrant melting pot of diversity, and a challenging and high paced work environment where our employees take great pride from protecting food to protecting the planet. You will work in a market leading company which offers continuous training and development opportunities in a trendy, comfortable and activity-based office environment. At Tetra Pak we believe in work-life balance, have flexible working hours, sports and training facilities, and nice canteen and offer an attractive pension and insurance scheme, incl. health care arrangements.
Care to join?
Please submit your CV and motivational letter in English before 2nd of September through our career site jobs.tetrapak.com.
To know more about the position contact Christer M Andersson at +46 46 36 3689
Questions about your application contact Josephine Malalla at +46 46 36 5253
For trade union information contact Sveriges Ingenjörer Ann-Charlotta Ekstrand at +46 46 36 4962 and Unionen Lisbeth Larsson at +46 46 36 2320