Customer Service Representative

Do you have experience in customer service? Would you like to work in a coordinating role in an international environment? We are now seeking our next Customer Service Representative to Nouryon Performance Formulations in Stenungsund. In this role you will have many contact areas both internally and externally and you provide high customer service level by building and maintaining customer relationships.
Main responsibilities
In the role as Customer Service Representative you will fulfill the “Order To Cash” cycle for all assigned orders. You will ensure that the processing and monitoring is managed in accordance with agreed terms in order to optimally serve customer needs.
Order to Cash
- Responsible for the timely execution of Order To Cash process for personally assigned customers using SAP.
- Contribute in the order handling for all other customers served by the Customer Service Team, whenever needed in a backup roll.
Servicing customers in line with service-levels defined by the company, such as
- Service related to customer segmentation, lead-times, product availability, demand & supply plan, quality and coordination/booking of transport & logistics.
- Communicate in a professional way with the customers about requests not met as well as upcoming deviations from what has been agreed.
- Input and follow up on complaints and keep customers informed about progression.
Customer Support:
- To maintain, improve and build relationships with customers
- To be the first point of contact to the assigned customer whilst coordinating the internal network of Performance Formulations functions/departments
- Handling and coordination of other customer requests, product information, questionnaires and other types of documents.
Sales/Market Support:
- Catch business related information from customers and forward back to Account Managers/sales Managers.
- Support sales functions keeping track on customers demand and report changes in plan back to sales.
Qualifications
• Theoretical education at minimum High School level in the area sales, trade, administration and/or logistics/distribution.
• Minimum 1-3 year work experience in a relevant professional area.
• Fluent in written and spoken English. More languages preferred.
• Good IT knowledge, SAP preferred.
• Good communicative and interpersonal skills, service minded and positive.
• Good knowledge in terms and conditions relevant to order process
To be successful in this position we believe that you have a high social competence, high customer focus and the ability to build successful and long-term relationships. You are confident in your own expertise and deliver results while maintaining a high quality in your work. You also possess the ability to work efficiently and you know how to prioritize in your daily work.
Why join us?
Are you passionate about sustainability, innovation, safety, and collaboration? Do you want to grow together with a company that is forward-looking and continuously improving how they work? Our employees have ideas on how to build a sustainable future and the drive and passion to realize them. They believe that building long-term relationships and integrity are keys to success. If that describes you, we will gladly make way for your ambitions. We offer you countless career opportunities. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment.
Additional information
This is a permanent position on a full-time basis, reporting to the Supervisor Intermediates and based in Stenungsund, Sweden.
Please apply via our online recruitment system with an uploaded job specific resume and cover letter. We do not accept applications via e-mail, these applications will be disregarded. We kindly ask you as an internal candidate to apply with your Nouryon email.
For additional information about the vacancy please contact Kristina Ekman, Supervisor Intermediates +46(0) 733 855904
For information about the recruitment process or your application, please contact Wictoria Majstrand, HR Business Partner +46 709 577 646
For unions related questions please contact:
Akademikerklubben, Anna-Lena Palm, +46 733 855 113
Unionen, Linda Schiötz, +46 303 853 62
If you have any general questions or need assistance, please contact: Recruiting.SE@Nouryon.com
About Nouryon
We are a global specialty chemicals leader. Markets worldwide rely on our essential chemistry in the manufacture of everyday products such as paper, plastics, building materials, food, pharmaceuticals, and personal care items. Building on our nearly 400-year history, the dedication of our 10,000 employees, and our shared commitment to business growth, strong financial performance, safety, sustainability, and innovation, we have established a world-class business and built strong partnerships with our customers. We operate in over 80 countries around the world and our portfolio of industry-leading brands includes Eka, Dissolvine, Trigonox, and Berol.
The application process
After the closing date, we will start the selection process.
In our first selection we thoroughly go through all the applications. If your skills and qualifications match the profile we are looking for, you will be invited to an initial phone interview that takes approximately 30 minutes. If you proceed in our selection process we invite you to a face-to-face interview that takes about 1,5 hours. There you will meet with the recruiter and the hiring manager.
We look forward to your application!
We have already chosen our sourcing channels for this recruitment and kindly ask not to be contacted by any advertisement agents, recruitment agencies or manning companies.