Customer Service Representative

Danfoss is looking for a positive-minded Customer Service Representative to join our successful Customer Service team in Linköping, Sweden.
At Danfoss we offer solutions that allows the world to use resources in smarter ways. We are “Engineering Tomorrow”. We now have an opportunity for you to help us create the next chapter! If you want to join a global, industry leading, environmentally focused company we may now have the perfect step for you in your career. We are more than 28 000 dedicated colleagues present in more than 100 countries across all continents. We offer market competitive salary and benefits and also flexible working hours.


If you take the challenge as our new Customer Service Representative, you will be responsible for the end-to-end customer experience and ensure that customers’ requirements are fully met in line with targets. By providing best-in-class service to our customers you will play a key role in the success of Danfoss. Furthermore, your day to day responsibilities will be to:
Handle inbound and outbound calls and emails in relation to Danfoss products and services
Cooperate with other teams and functions, such as Sales, Logistics etc. to ensure customer queries are handled timely
Process returns in line with the agreed return policy
Handle the order intake as well as the administrative tasks belonging to this process
Keep a close dialogue with customers over phone or email to understand their needs and expectations
Handle invoicing and credits accurate and timely
Collaborate internally with different stakeholders to ensure that we are delivering within agreed targets
Actively promote E-commerce solutions
Be proactive and conduct analysis of forecasts, trends in orders etc. to ensure we are staying ahead of our customers’ needs
Follow company guidelines and stay compliant
Deliver on agreed KPI’s



To be successful in this position, we expect you to have 3+ years of experience from working in a customer service or sales support role. Fluency in Swedish is mandatory and since the corporate language is English, proficiency in written and spoken English is also a must. Knowledge of working with digital tools and application like SAP and Salesforce is desirable. We expect you to take ownership of your performance and contribute to a positive work environment in the team and at the office. Also, if you are interested in Technology, it’s a win-win!


On a more personal level, you are service minded with a commercial approach, have excellent communication skills and genuinely appreciate the interaction with other people. You can take on multiple tasks and have experience of working well under pressure. You have a sense of urgency while you understand the value of deliver excellence in the details. You seek opportunities to improve efficiency and reduce waste in our processes. You are a good team player as well as an individual contributor and you have a can-do attitude.

Please apply at your earliest convenience. We do not have an application deadline but accept applications as long as the job is posted.

For job-specific enquiries, please contact Susanne Grimhed, Country Manager, Customer Service Sweden. +46 (0)703 700662.