Customer Service Representative

Customer service representative, stockholm, administrator

Hays Specialist Recruitment is now looking for a Customer Service Representative for a six (6) month contract assignment to one of the world's biggest pharmaceutical company located in Stockholm, Solna. Don't hesitate to send your application now!


Customer Service Representative
Location: Solna, Stockholm
Assignment length: Six (6) months with possibility to extension
Start date: Immediately


The role:
* Order handling for all order types, follow up and coordination
* Daily Order follow up
* Warehouse and transportation error follow up
* Inform customers and take actions.
* Handle Returns
* Invoicing and credits
* Corrective Action Reporting of all damaged good, warehouse mistakes and transportation errors.
* Respond to customer requests coming in via phone and e-mail
* E-order handling and troubleshooting
* Develop and maintain good customer relations
* Work together with the sales representatives to give our customers the best service
* Respect and work within the Customers Business Conduct Policy and the Customers Credo and represent the Customer in a professional and ethical way in all situations


Qualifications & Skills
* Minimum of high school education.
* Fluent in Danish and Swedish, or Finnish and Swedish written and spoken
* Good knowledge in English, written and spoken.
* Knowledge in any other Nordic language is an advantage
* System and computer knowledge (order system, supplier systems, Office etc).
* Positive mindset and attitude
* Teamwork oriented approach
* Takes ownership of his/her work
* Service minded
* Easy to learn