Customer Service Representative (English-speaking)Tech Industry

In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services.
Reimagine your career!
Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year. 
We’re on the lookout for English-speaking Customer Service Representative (On-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will do in this role
As a Customer Service Representative on our team, you will:
- Provide first level technical support of the following products: home-range printers, large format printer, scanners and video-projectors among others, for consumers and business customers: 80% of the contacts
- Provide presales support and accurate information about the products: 10% of contacts
- Provide reseller support and under warranty services arrangements: 10% of the contacts
- Multi-channel technical support (phone, e-mail, chat or social media)
Concentrix + Webhelp is a great match if you:
- Are proficient or bilingual in English and advanced in Spanish
- Have profound knowledge of Windows Operating System
- Have good knowledge of applications such as MS Office, image editing tools and/or other relevant applicants
- Have profound knowledge of hardware components
- Have very good understanding of technical issues
- Have experience in hardware support, preferentially by phone and e-mail and in troubleshooting guidelines
- Are a team player, and willing to learn and apply new technologies
- Have strong analytical skills with demonstrated problem solving ability desired
- Have strong ability in communication
It will be a plus if you have:
- Strong technical background or technical formation
If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.
What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:
- Full-time 39 hours/week contract: Monday to Friday 10:00 to 19:00
- Salary 17 900 euros gross/year + up to 2400 euros gross/year in bonus
- Central location in Barcelona
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes 
Reimagine the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.”
Concentrix + Webhelp is an equal opportunity employer 
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with Spain’s law, only applicants who are legally authorized to work in Spain will be considered for this position. 
RRQ23-008349-1-UNITED KINGDOM


Required language: English