Customer Service Representative for a client in Gothenburg

Dina arbetsuppgifter
You will join a team of colleagues located in Gothenburg, Vilnius, Alleröd, Oslo, or Espoo, who are part of the Professional Hygiene division in the Nordic region. This team is currently undergoing an exciting transformation, transitioning from local generalists to regional specialists. This presents excellent opportunities for collaboration and learning within an international setting. Our team falls under Region North, encompassing Sweden, Norway, Denmark, Finland, Estonia, Latvia, and Lithuania. As part of your role, it is crucial to comprehend the needs of our customers, foster trustful relationships, and deliver high-quality service to both internal and external clients.

Job assignments:
- Managing, registering, and following up on tickets
- Managing, registering, and following up on order flows and complaints
- Updating and maintaining customer and material master data
- Handling requests from customers and internal colleagues regarding order status, product availability, prices, delivery times, and product specifications
- Contacting warehouses and freight forwarders for inquiries about transports, distribution, warehouse administration, and follow-up

Requirements:
- University degree in logistics, economics, or relevant field or equivalent experience
- Proficient in Microsoft Office tools, with a strong emphasis on Excel
- Familiarity with SAP C/4, S/4 HANA, and CRM is a plus
- Excellent communication skills in English and Swedish both verbal and written

Meritorious:
- Knowledge of other Nordic/Baltic languages
- Previous experience in customer service and working with logistics flows

Personality traits:
- Self-driven and positive attitude
- Comfortable working in a team and independently
- Ability to multitask and be flexible
- Structured and methodical work approach
- Proactive in identifying solutions
- Thrives in a high-paced environment
- Focus on ensuring high efficiency and quality in work.

Tillträde och ansökan
Start date: 2023-11-06
End Date: 2024-05-06
Deadline: 2023-11-03
Location: Gothenburg, 25% hybrid
Contact person: +46 795855599
Selections and interviews are ongoing!

Om oss
Sway Sourcing is a modern company that recruits in several industries on the Swedish labor market. We match candidates’ skills and knowledge with the company’s needs. Sway Sourcing has a company management and staff with extensive experience in the recruitment industry, both as owners and employees. We have a large network within the industries we specialize in and can therefore find the candidates who quickly become an asset for the companies.