Customer Service Representative (French-speaking) - On-site

What you will do in this role 
As a Customer Representative on our team, you will: 
- Take incoming contacts (via telephone and email) and solve users' demands 
- Log call details onto call management systems and provide response and resolution within SLA 
- Maintain service and product knowledge and expertise associated with applications specific to individual clients 
- Understand the customer profile and maintain appropriate communication in relation to it 
- Ensure contractual SLA is maintained 
- Act as a Brand Ambassador for the company and their products 
Your qualifications  
Concentrix is a great match if you: 
- Are proficient or bilingual in French and Spanish and advanced in English
- Good disposition to work in a customer service environment. As well as teamwork skills. 
- Customer care skills - ability to listen to and understand the customers' need. 
- Ability to take ownership of, and progress calls to resolution or to escalate call to resolution. 
- Initiative and disponibility to receive trainings and adaptation skills. 
- Proven expertise in client services regarding fashion or boutique experience. 
- Interest and passion for fashion as well as knowledge of the latest fashion trends. 
- Proven expertise in E-commerce client service (after purchase) 
- Knowledge of emotional intelligence that allows the agent to identify a customer's problem and solve it in an empathetic way. 
- Proven expertise in Payment Method platforms 
- Knowledge in CRM software. 
What’s in it for you 
In this role, we offer benefits that help you support your unique lifestyle: 
- Full-time 39 hours/week permanent contract: from Monday to Friday, from 09.00 to 18.00
- Salary 18 400euros gross/year + up to 1200 euros gross/year in bonus 
- Central location in Barcelona
- Bring-a-friend (referral) bonus opportunities 
- Full paid training on the company and the project you'll be working on 
- Career development programs, specialized courses, and language classes 
Experience the best version of you! 
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. 
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”  

Concentrix is an equal opportunity employer 

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. 

RRQ24-003582-1-FRANCE


Required language: French