Customer Service Representative (French-speaking) - Remote

In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is remote and provides service support and resolution of routine problems regarding client's products and/or services.
Reimagine your career!
Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year. 
We’re on the lookout for French-speaking Customer Representative (remote) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will do in this role
As a Customer Representative on our team, you will:
- Handle incoming customers contacts (via telephone, email, chat, or other automated alerts) and solve users’ demands and add to customers experience by giving them special offers
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise associated with applications specific to individual customers
- Ensure contractual SLA is maintained
Concentrix + Webhelp is a great match if you:
- Are bilingual or proficient in French with an advanced Spanish level
- Have good disposition to work in a customer service environment
- Have customer care skills – ability to listen to and understand the customers’ need
- Can take ownership of, and progress calls to resolution or to escalate call to resolution
It will be a plus if you have:
- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration 
If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.
What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:
- Full-time 39 hours/week permanent contract: Monday to Friday 9:00 to 18:00
- Salary 19,037.69 euros gross/year + up to 2000 euros gross/year in bonus
- Possibility to work from home 
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes 
Reimagine the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.”
Concentrix + Webhelp is an equal opportunity employer 
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.RRQ24-001243-1-FRANCE


Required language: French