Customer Service Representative - summer contract

Sibelco mines and manufactures a wide range of mineral products for both local and international markets. Founded in 1872, Sibelco began in Europe and has grown into one of the largest industrial minerals companies in the world - privately owned and multinational, our vision is to be the best Global Material Solutions Company. We are market driven, operationally excellent and offer a compelling culture.


Location: Mölndal
4 month contract position starting 1st June 2020


About the service:
Working in Customer Service Sweden means that you are part of a team of 7 team members who work closely with sales, customers, suppliers and other departments.


Your duties:
Your duties will mainly consist of order management and to provide service to Sibelco's customers. The service includes some logistics administration such as booking of freight for sea freight and land transport. We want you to be responsible and "own" your order until it is followed up and ready.


You will also work with sales support such as quotation management, price updates and complaints handling in our CRM system.


You will have a lot of contacts via mail and phone with customers and facilities that are located locally in the Nordic region but also internationally.


Who thrives here:
We are looking for someone experienced in Customer Service work tasks such as order handling and CRM system. Experience in SAP will be considered an advantage.


A large part of the orders you will handle are from outside Sweden, which is why experience of export and knowledge about export documentation would be a plus.


Furthermore, you are a positive person with good communicative ability and above all a team player. You enjoy to work at a fast pace and manage to handle multiple tasks at the same time.


Fluent spoken and written Swedish and English is essential to success in this role.
Spoken Finnish would be highly regarded.


How to apply:
Please submit your application by clicking apply and registering on our recruitment portal to be formally considered for our role. 


If you would like to discuss this position before applying please enquire by contacting Customer Service Manager Pernilla Frank +46703117697.


Sibelco recognise the strength of our diverse global workforce and value difference and inclusion for all. Our rich mix of people bring an exciting exchange of ideas and knowledge to keep us moving forward and innovating new solutions. We seek talent of all backgrounds and abilities and continue to develop our leaders and our culture to help all employees to grow and reach their full potential.