Customer Service Representative (Swedish)

David Kennedy Recruitment is working with a leading BPO/outsourcing company who is seeking to onboard Swedish speaking Customer Support Representative for their Slovakia office.

Position: Customer Support Representative

Location: Bratislava, Slovakia

Employment type: Full-time

Remuneration: Base salary.



DUTIES AND RESPONSIBILITIES:

Assist customers using various channels and respond to customer's questions and concerns regarding the service/product
Respond to customers queries in timely and efficient manner
Provide optimal advice regarding various client queries
Provide accurate product infromation

Escalate and reroute the necessary matters & issues to departments in-charge
Achieve strong customer satisfaction with a focus on quality & results by giving guidance and meeting their individual needs
Deliver a positive attitude towards the brand
Maintain and update all job-related administrative forms.


REQUIREMENTS:

Native/fluent in Swedish, both oral and written
At least 6 months experience in Customer service roles will be considered as an advantage
Computer literate with sound knowledge of Microsoft Office package
Excellent communication skills with ability to emphasize and drive the problem to solution
Resourceful and stress resilient personality that can adapt and remain calm in all situations
Ability to work independently, while being team player at the same time.


BENEFITS:

Excellent remuneration package based on experience, skills and performance
Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential
Meal allowance, transportation allowance /work from home allowance

Location: The chance to apply for flexible working opportunities, either 100% in the office, 100% working from home or a hybrid solution after successful completion of your probationary period and depending on location.