Customer Service Representative to Essity

Do you have experience of or have an interest in customer service and want to work in a role that combines logistics and administration? At Essity, you are offered a challenging and stimulating job in a team with knowledgeable, service-oriented and committed employees. You are part of a dynamic sales organization where you are faced with exciting and interesting tasks on a daily basis.

About the Role

We are looking for an extra resource, who wants to work in the Customer Service team within the Professional Hygiene business area during a time of major changes to our routines and ways of working. We work with the global brand Tork and offer a complete range of products and services for public hygiene areas in, for example, industry, restaurants, healthcare and schools. You will be part of a team consisting of colleagues in the Nordic region, but you will have main tasks for the Swedish market.

The position located at Essity´s office in Mölndal, Gothenburg. You will report to the Regional Customer Service Manager.

We´re looking for people who embody our values, aren´t afraid to challenge, innovation, experiment, and moving at a fast pace. We´re always looking for ways to improve our products and ourselves. If this is you, we´d love to talk.

What You Will Do
As a Customer Service Representative, you will:
• Handling support claims and statistics from our customers
• Administrate distributor prices and price support
• Rebate handling- maintain accruals, understand distributor agreement and calculate bonuses
• Communication with customers
• Assist KAM and sales with relevant input and statistics
• Handling requests from customers and internal colleagues concerning bonuses, price support or prices.
• Understanding of our customer´s needs, build trusting relationships and providing high quality service to both internal and external customers

Who You Are

To be successful in the role, you have a high level of self-drive, a positive attitude and enjoy numbers. You like to set up your work in a structured, methodical way and you can handle several tasks in parallel. To succeed in this role you need be thorough, detailed orientated and analytical. You have no problem reaching out to colleagues if you need help.
Finally, you enjoy working at a higher pace where you proactively identify solutions to be able to ensure high efficiency as well as quality in your work.

You have

• Ongoing or just completed university education with focus on economics, business or similar
• Good knowledge in Microsoft Office tools, specifically in Excel
• Languages: Fluent in Swedish and English – written and verbal
Good knowledge in Danish and Norwegian is highly valued
• Experience of working in customer service
• SAP C/4 and S/4 HANA competence is a valuable skill

What our Customer can offer you

At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.

Collaborative and Caring Culture | Empowerment & Engaged People | Work with Impact and A Powerful Purpose | Individual Learning & Career Growth | Health & Safety Priority | Sustainable Value Together| Innovation| Sustainable Working Life | Total Reward

Contact details

Other
You are welcome with your application either in English or Swedish.

If you are up for the challenge and think this sounds like you, apply today! As we will be making ongoing selections, pre-screening interviews might start before the application deadline.

If you have questions about the assignment process, you are welcome to contact responsible recruiter:

Evelina Hjortskog via Evelina.Hjortskog@adecco.se

Welcome with your application!

 

Keywords

Customer Service, Customer Support, Kundservice, Kundtjänst, Kundsupport, Svenska, Swedish, Engelska, English, Danska, Danish, Logistics, Admin, Administration, Göteborg, Adecco