Customer Service Representative To Tefal/OBH Nordica

Would you like to be part of a driven team and provide outstanding service to the customers? Then this might be the job for you!! MultiMind is searching for a dedicated and customer-oriented person who is passionate about creating positive customer experiences. This is a consultancy opportunity with a 1-year contract with the possibility for an extension alternatively be over-recruited. 

About the company:

Groupe SEB Nordic is a subsidiary of Groupe SEB International, global leader in the manufacturing of small domestic appliances and cookware. Groupe SEB Nordic develops, distributes, and sells innovative and exciting products under the brand names OBH Nordica, Tefal, Emsa, WMF, Krups, and Lagostina. Its turnover has multiplied ten-fold since its first listing on the stock market in 1975 and two-fold over the last 10 years.  Groupe SEB Nordic´s turnover amounts to approximately 750 million SEK and has about 130 employees based across Nordics, of which over a third are working at the headquarters in central Sundbyberg outside Stockholm.

About the role:
We are looking for a new team member to our Customer & Consumer Service Team located in our office in Sundbyberg. In close collaboration with our sales team, after sales and the rest of the organisation you will support our customers and consumers in the Nordic region, with focus on Sweden but we work as a Nordic team which means that you can have customer contacts in all Nordic countries. Your job will consist of communication via IT systems, email, telephone and social media.

You will provide support in primarily all order- and distributions matters. Managing and driving the order process including claims from customers, customer master data, monitoring of product availability, correct prices & rebates as well as support sales regarding product availability communication and customer management etc. On top of this you will be an expert on our products and answer questions and complaints from our consumers helping them to a better product experience and if needed activate product guarantee or repair/spare parts.

The tasks include also driving Customer collaboration areas, as well as process improvements for the order and claims processes.

Your Profile:  

• It is important that you are fluent in Swedish & English and if you speak another Nordic language it´s a plus
• At least 1-2 years of experience from Customer or Consumer Service
• Experienced SAP user
• Commercial & Business awareness
• Team player with a LEAN mindset seeing opportunities rather than problems.
• Results and customer focused
• Service minded, flexible and take initiatives
• Is happy to work in a fast-paced environment

The position at Customer & Consumer Service offers you a varied job in a market leading company. You have great opportunities to make a difference and will become part of a professional and engaged Supply Chain team!