Customer Service Representative with Swedish

“Teleperformance Lithuania” is looking for enthusiastic people with good communication skills who are motivated to provide qualified customer service and seek career opportunities.


“Teleperformance Lithuania” welcomes specialists with knowledge of English, Swedish, Portuguese, Italian, Russian, Dutch, Finnish and many other languages. We are looking for enthusiastic people with good communication skills who are motivated to provide qualified customer service and seek career opportunities. More than 95% of companies’ CEO began their career as customer service representatives.
Responsibilities


Advising clients on various issues using email and voice support
Outbound calls to clarify information or provide feedback to clients/partners
Finding and proposing optimal solutions to the client in connection with the arising issues, accurate and timely diagnosis of the situation
Solving complex issues, claims, helping the client in solving a critical situation
Correct entry of information received from the client into the database.


Requirements


Knowledge of Swedish language (B2-C1)
Knowledge of English language (B2)
To be both a sociable and friendly team member as well as independent task performer
To be fast and able to work in dynamic work environment
Multitasking skills


We offer


Remote selection process
Great work conditions
Corporate training for all new hires
Additional health Insurance after 6 month
Active and fun corporate life throughout the year
Career growth opportunities
Salary increase after 3 months
Rolling schedule (Mn-Sn)
Can provide a possibility for a temporary remote job opportunity for those living in other cities in Lithuania


Salary

1731-1901 eur/mon. gross

Teleperformance is the worldwide leader in outsourced multichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition (Core Services), as well as with online interpreting solutions, visa application management services, data analysis and debt collection programs (Specialized Services).

The Group operates 171,000 computerized workstations, with 300,000 employees across 420 contact centers in
80 countries and serving 160 markets. It manages programs in 265 languages and dialects on behalf of major international companies operating in a wide variety of industries.


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