Customer Service Representatives - Stockholm

The Regus Group is the world leading provider of pioneering workplace solutions, with products and services ranging from fully equipped offices to professional meeting rooms, business lounges and the largest network of videoconference studios. To cope with our growth, Regus is currently recruiting Customer Service Representatives (CSR) in Stockholm (permanent & temporary positions).The CSR plays a key role in delivering on the customer service expectations for our clients, prospects and vendors.In conjunction with the rest of the centre team, the CSR ensures the customer experience is exceptional throughout the entire business centre.The CSR becomes a critical player in delivering the 'wow' service.'Wow' serves as the cornerstone of Regus' philosophy of consistently delivering a superior customer experience. KEY RESPONSABILITIES: - Act as the first point of contact for all clients and visitors providing a professional and friendly service as well as delivering an exceptional first impression.- Serve as a primary resource in assisting clients within the center; whether showing a client to a meeting room, preparing their new office for move-in, trouble shooting basic technical issues, programming a phone, moving furniture to accommodate their office needs, providing a beverage or assisting with copies/administrative tasks.- Provide that 'wow' factor to our clients by taking pride in continually keeping the center 'show ready' by ensuring the business lounge/cafe, day offices, conference rooms, show offices and common areas are spotless and prepared for our next guests at all times as per Planogram standards.- Contribute to the overall revenue of the centre by identifying opportunities and actively up-selling/cross-selling Regus products and services.- Ensure that all service charges, check-in, check-out, are captured and entered into POS (billing system) on a daily basis.- Ensure short stay client payment collection is done against Regus procedure.- The CSR becomes an extension of our clients by delivering their mail, answering their phones, sending their packages, ordering their office supplies, preparing and booking their meeting rooms, and ensuring that they are able to concentrate on their work, while we manage their office needs.- Serve as a resource for clients seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner.- Demonstrate professionalism for customer service by proactively seeking our clients and guests satisfaction, always going above and beyond.- Provide the image and service representative of a 5-star business centre through smiling, professionally greeting clients, communicating clearly and effectively, taking pride in the center appearance and enjoying a professional business environment.KEY REQUIREMENTS: - At least 1 year of prior work experience in a customer service industry.- Solid organizational skills, including the ability to prioritize and multi-task.- Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook.- Ability to communicate effectively and professionally in both Swedish and English.- Strong Customer Service skills, including the ability to remain flexible and calm in high pressure or continually changing situations.- Ability to operate basic office equipment.- Business dressing code.Interested?