Customer Service Specialist

Do you want to join an exciting growth journey having a role that ensure the best possible service to our customers? Are you a solution oriented person who has experience from customer service? Then you will probably find this position exciting.

ABOUT THE POSITION

As a Customer Service Specialist at Mini Rodini your highest priority is to ensure an excellent level of service to our Ecom and Retail customers. You will play an important role in giving the customers the best possible service in accordance with the companys and the departments set targets and guidelines.

You will work closely with the sale support team and Ecom team but also other departments in the company. The position is based at our Stockholm Office and you will report to Customer Service Manager.

Your tasks will include but not be limited to:


• Handling our customers inquiries over email, phone and chat on all our markets
• Troubleshoot deliveries and payments
• Handling all types of questions regarding orders, deliveries and claims for all our markets
• Insight based sharing to Ecom department to enable improvements on the site

QUALIFICATIONS

To be successful in this position we believe that you have the following qualifications and experience:




• Minimum 2 year experience of working with customer service preferably with an Ecom Brand
•
• Strong communication skills in Swedish and English written and spoken. Additional languages are an advantage
•
• Experience from with Magento, Zendesk and Klarna is an advantage
• Experience in trouble shot with DHL, Budbee, PostNord

THE IDEAL MATCH

To be successful in this position we believe that you have a high level of service mindedness and love environments where you get to handle all kinds of questions from customers. You thrive in a fast-paced environment where you get to make insight based decisions to find the best possible solution for our customers.  Furthermore, you are solution-oriented and have a good communication with both customers and colleagues between different departments. You are keen on finding ways to improve processes as well as improving the general experience for our customers. Of course you share the Brand Values and have a strong interest in sustainability.

CULTURE

Mini Rodini is a value driven company and it is important for us that you want to live by our values – uncompromising with what we together believe in and to minimize the impact our products have on the people and the planet. To be brave and never follow trends. We see great potential to affect the industry to take deeper social responsibility. You should have the passion to develop us, our products and the industry to something greater. To be responsible is key for you to make it at Mini Rodini.

ABOUT MINI RODINI

Mini Rodini was founded in 2006 by artist Cassandra Rhodin and is today one of Sweden's fastest growing brands for sustainable children's clothing. Since the start, we have been guided by a strong environmental commitment and want to offer the customer the best available on the market, without compromising on either sustainability, quality, design or working conditions in the production countries. With 5 own stores in Sweden, one store in London, our own webshop, 350 global retailers and 280,000 followers on Instagram, we have built a strong brand with a loyal customer base worldwide.

 APPLY

Apply no later than 2021-10-10, plase note that applications are handled ongoing throughout the proces.

Applications sent to us via email can not be handled, please apply through the system.

For more information about Mini Rodini, visit www.minirodini.se