Customer service specialist

Main responsibilities:
• Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to sales representatives or technical/service areas.
• Maintain detailed and current knowledge of the company’s products and services.
• Analyze customer service needs for communication to service and technical departments.
• Ensure the customers receive quotations following the defined pricing policies and guidelines. Activities might include collection of necessary documentation for tendering
• Ensures the order entry and confirmation activity
• Provide to planning customers requests and priorities to the planning
• Ensures the order tracking process for customers providing information on order status, expected delivery and delivery status also informing customers about updates/ changes
• Ensure the administrative customer support for invoicing, returns, credit notes and transport documentation liaising with the competent departments
• Serve as a liaison between clients and company departments
Customer Care specialist respects in all his/her activities the company values:
DRIVE: We aim to lead the industry evolution, combining our ability to develop our people and our business in a clear direction while anticipating customer needs.
TRUST: We want to create an environment of trust that exploits diversity and collaboration, where people are empowered to make decisions with integrity.
SIMPLICITY: We bet to simplify anything we can, focusing on high value generating activities and timely decisions to boost our Company results.
Prysmian Group, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills and abilities, who will enhance the quality of service and contribute to the Group’s success. Prysmian Group is committed to the development of an organization that prioritizes talent, where people feel respected, appreciated and free to fully express their human potential. Prysmian Group strongly believes that diversity drives meritocracy and brings significant value at all levels of the organization, increases the possibility of capturing market opportunities and maximizing value for our customers and shareholders. Prysmian Group bases its decisions on principles of equality, with evaluations based on the type of position and with a focus on best practices so individuals succeed based on their efforts and skills and their alignment with applicable job requirements.

Line Managers, Hiring Managers, HR Corporate and HR Local are responsible for ensuring that diversity and inclusion are respected during the recruiting process. Unconscious bias and stereotypes must not influence our selection processes. We look for the best candidates and for the real value they can bring into the organization. We value meritocracy. We value diversity. We turn off our bias. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, disability, military service and veteran status, pregnancy, childbirth, and related medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.
Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.