Customer Service Specialist

Be part of something altogether life-changing
Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term. Your health and wellbeing are important to us and together we will not compromise on safety in the workplace or the environment.
Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
What you’ll do
Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams
Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner
Invoicing of service interventions
Dispute handling
Deep dive into stock discrepancies and follow up
Physical Inventory support
Activating contracts within in-house systems
Work as part of a team and adopt a flexible approach to maintain and improve the quality of service
To provide excellent customer service for customers, both internal and external
Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
Provide knowledge and accurate information to customers.
Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures.

In this role, you will provide the following specific support for Cytiva's customers:
Management of service requests
Invoicing of service requests
Closing service requests
Monitor and follow-up on customer queries

Who you are
Written and oral fluency in English, German & Polish or English, German & Swedish
Excellent communication and interpersonal skills
Excellent organisational skills
Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
Competent MS Office skills and be comfortable working with different systems
Previous client and customer service experience is an advantage
Ability to work well in a busy customer service environment
Attention to detail and ability to prioritise
Flexibility and willingness to work as a team member

At Cytiva we believe in designing a better, more sustainable workforce.  We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.  This position is eligible for a remote work arrangement in which you can work remotely from your home.  Additional information about this remote work arrangement will be provided by your interview team.  Explore the flexibility and challenge that working for Cytiva can provide.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.