Customer Service Specialist

Idag finns Randstad i tjugo länder med över 2.500 lokal avdelningar i Europa, Nordamerika och Asien.På Randstad har vi specialiserat oss på att hjälpa företag med kompetent personal inom Administration, Kontor, Ekonomi, Finans, Teknik, IT, Produktion & Lager.Med ca 700 medarbetare i Stockholm, Göteborg, Nyköping, Norrköping och Västerås är vi idag ett av landets ledande bemanningsföretag.Varje dag går runt 325.000 Randstad-medarbetare ut och jobbar hos våra kunder, inom alla tänkbara branscher.Det gör Randstad till ett av de största bemanningsföretagen i världen.Randstad Sverige är medlem i Svenskt Näringsliv och är auktoriserat av Bemanningsföretagen, som ingår i Almega.General Electricis a diversified technology and services company dedicated to creating products that make life better -- from aircraft engines and power generation to financial services, medical imaging, television programming and plastics, GE operates in more than 100 countries and employs more than 300,000 people worldwide.GE-Plastics is a part of GE Industrial, which is one of GE's 6 principal businesses.It is a leading global manufacturer and distributor of plastics resins and plastics shapes used in a number of key industries including automotive, computers, telecommunications, appliances, optical media, packaging, and building and construction.GE Plastics European headquarters is situated in Bergen op Zoom, The Netherlands.Bergen op Zoomis located in the southwest Netherlands 70km south from Rotterdam and 30km north from Antwerp in Belgium.Bergen op Zoom is a friendly, culturally active town of 65,000 inhabitants.It is known for its long history and today it is a home for many industrial companies and also has a fast growing service sector.We are looking for a Swedish and English speaking CUSTOMER SERVICE SPECIALIST to work in the North West Team in the European Customer Service Center located in Bergen op Zoom in the Netherlands.Main Tasks: Manage the Order to Delivery process by helping customers with inquiries related to orders, deliveries, invoicing, claims, e-business services etc.Ensure timely resolution on customer issues.Participate in projects optimizing CS processes and drive teams metrics that are directly linked to customer satisfaction.Apart from our customers, the position requires daily contact with our Sales organization and close co-operation with various departments in our headquarters in Bergen op Zoom as well as our logistics organizations and partners around Europe.Qualifications/Requirements: Fluent in both Swedish and English.Previous Customer Service experience is a plus.Bachelor's degree or equivalent is a plus.